Bi-Lingual Service Coordinator

Allegheny Intermediate Unit; McKeesport (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Single Coverage Health

Job summary

Allegheny Intermediate Unit is seeking a community-based service coordinator to assess client needs, develop individualized service plans, and coordinate housing, education, healthcare, employment, and social services to support well-being. The role requires fluency in English and Spanish, strong interpersonal and organizational skills, and experience in case management with diverse populations.

Proficiency with Microsoft Office and case management software is preferred.

Qualifications

• Bachelor's or Associates degree in Social Work, Human Services, Public Health, or related field; equivalent work experience may be considered.
• At least 2 years of experience in service coordination, case management, or similar roles, preferably with diverse and multilingual populations.

Responsibilities

• Assess client needs through interviews and ongoing communication.
• Develop and implement individualized service plans to address the client's needs.
• Coordinate services across housing, education, healthcare, employment, and social services to support client well-being.
• Work with community agencies and healthcare providers to ensure clients receive resources.
• Provide translation and interpretation to assist non-English speakers.
• Advocate for clients within education, social services, healthcare, and legal systems.
• Monitor progress of service plans and maintain client records.
• Collaborate with teams and attend meetings to coordinate services.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Independent worker

Education

Bachelor's degree

Associates degree in Social Work / Human Services / Public Health

Tools

Microsoft Office Suite

Case management software

Job description

Duties and Responsibilities:

• Assess client needs through interviews and ongoing communication.
• Develop and implement individualized service plans to address the specific needs of each client.
• Coordinate services such as housing, education, healthcare, employment, and social services to support client well-being.
• Work closely with community agencies, healthcare providers, and other organizations to ensure clients receive appropriate resources.

Bi-Lingual Support:

• Provide translation and interpretation services to help non-English-speaking clients understand and navigate systems, programs, and services.
• Translate written materials (e.g., forms, program information) from English into Spanish and vice versa.
• Ensure clear communication between service providers and clients by serving as a language liaison during meetings and appointments.

Advocacy:

• Advocate on behalf of clients within various systems (education, social services, healthcare, legal, etc.) to ensure their needs are met.
• Assist clients in overcoming barriers to accessing services, including language, transportation, and understanding of the system.
• Empower clients by providing information and guidance on how to access services independently.

Case Management & Follow-up:

• Monitor the progress of service plans, providing support and making adjustments as needed.
• Conduct regular follow-up with clients to ensure services are effectively meeting their needs.
• Maintain accurate records of client interactions, services provided, and outcomes.

Collaboration:

• Build relationships with community organizations, government agencies, schools, and healthcare providers to enhance service delivery.
• Collaborate with internal and external teams to provide comprehensive support for clients and their families.
• Attend meetings, workshops, and training sessions to remain informed about community resources and best practices.

Documentation & Reporting:

• Maintain detailed, confidential records for each client, ensuring compliance with all applicable regulations and guidelines.
• Prepare and submit timely reports on service delivery, client progress, and outcomes.
• Utilize case management systems to track client information and services.

Community Outreach:

• Conduct outreach to raise awareness of available services and programs, particularly within the non-English-speaking communities.
• Engage with community members to identify individuals and families in need of support.
• Participate in community events and information sessions to promote services and build trust within the community.

Qualifications:

Education and Experience:

• Bachelor's degree or Associates Degree in Social Work, Human Services, Public Health, or a related field. Equivalent work experience may be considered.
• At least 2 years of experience in service coordination, case management, or a similar role, preferably working with diverse and multi-lingual populations.

Language Skills:

• Fluency in English and Spanish is required. Must be proficient in speaking, reading, and writing both languages.

Knowledge, Skills, and Abilities:

• Strong understanding of local, state, and federal resources available to families and individuals.
• Excellent interpersonal and communication skills, particularly in working with non-English-speaking clients.
• Strong organizational skills with the ability to manage multiple cases and tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Cultural sensitivity and understanding of issues facing diverse populations.

Technical Skills:

• Proficient in Microsoft Office Suite and experience using case management software is preferred.

Additional Requirements:

• Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).
• School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.
• Valid driver's license and reliable transportation for home visits and community meetings.
• Ability to work flexible hours, including some evenings or weekends, to meet the needs of clients.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended period of time
• Lifting, carrying, pushing, pulling 35 pounds
• Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Ability to speak clearly and distinctly when communicating with limited English speaking customers
• Hearing clearly
• Adequate vision to perform duties
• The work environment may include office settings, client homes, community centers, and other field locations.
• Regular local travel may be required to meet with clients and attend meetings or events.

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Site Director

Department: FACES

Position Schedule: 260-day Monday through Friday with occasional evening and weekends

Salary: $32,000.00

Benefits: Single Coverage Health

FLSA: Non-Exempt

Please send any questions to: [e-mail]

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.