Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Bi-lingual Pharmacy Support Call Center Representative to assist with payment assistance programs. This role involves handling customer requests, troubleshooting issues, and providing excellent support through various channels. With flexible shifts available, this position allows you to work from anywhere in the US. If you're passionate about helping others and have the required experience, this is a fantastic opportunity to join a company committed to diversity and inclusion while potentially transitioning into a full-time role.

Qualifications

• Must have Pharmacy Technician experience and HIPAA certification.
• 3+ years of call center experience preferred.

Responsibilities

• Provide support via telephone, email, and other channels.
• Assess and resolve customer issues promptly.
• Document resolution details and suggest improvements.

Skills

Bilingual (English and Spanish)

Customer Service

Problem Solving

Communication Skills

Education

High School Diploma or equivalent

Job description

Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

Join to apply for the Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US) role at IQVIA.

Position Overview

We are seeking a Remote Bi-lingual Pharmacy Support Call Center Representative to provide payment assistance, such as co-pay cards or vouchers. This contract role offers the opportunity to be converted into a full-time employee at IQVIA. The role involves handling requests like card activation, program eligibility, and troubleshooting submission rejections.

Responsibilities

1. Provide support via telephone, email, fax, or other channels.
2. Assess and resolve customer issues promptly.
3. Document resolution details and escalate unresolved issues.
4. Suggest operational improvements to management.
5. Work approximately 40 hours per week, with multiple shifts available: 9:00 am – 6:00 pm EST, 10:00 am – 7:00 pm EST, or 11:00 am – 8:00 pm EST.

Minimum Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• At least 3 years of call center experience preferred.
• Experience in medical claims processing is a plus.
• Bilingual in English and Spanish.

Compensation and Additional Information

The pay rate is $18.00 per hour. Reside in the US to be eligible. IQVIA is an Equal Opportunity Employer committed to diversity and inclusion.