Bi-Lingual Office & Parts Support Specialist

Weber Refrigeration; Garden City (KS); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical / Dental / Vision

Vacation and Holiday pay

401(k)

Résumé du poste

Weber Refrigeration is seeking a Bi-Lingual Office & Parts Support Specialist to assist the front office, parts counter, and deliveries across our HVACR operations in southwestern Kansas and surrounding regions.

You will handle calls, emails, data entry, and parts support while communicating with both English- and Spanish-speaking customers and vendors. A strong computer/office skill set and ability to learn new systems are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in office, customer service, or parts counter preferred; HVAC experience not required.
• Proficient with computers, email, and basic Microsoft Office (Outlook, Word, Excel).
• Ability to quickly learn new systems and software.
• Bilingual in English and Spanish required.
• Strong organization and attention to detail with multi-tasking ability.
• Valid Driver’s License and ability to pass MVR checks.
• Ability to lift up to 50 lbs and follow safety guidelines.

Responsabilités

• Answer and route calls professionally and take accurate messages.
• Communicate with English- and Spanish-speaking customers and vendors; assist with translation.
• Monitor and respond to email promptly.
• Enter and maintain customer information, work orders, and docs in company systems.
• Back up the parts department by pulling and issuing parts.
• Deliver parts and equipment to job sites as needed.
• Support parts ordering and inventory management.
• Collaborate with dispatch, service managers, technicians, and office staff to keep operations running smoothly.

Connaissances

Bilingual English/Spanish

Organized and detailed

Ability to learn new systems

Formation

High school diploma or equivalent

Outils

Outlook

Word

Excel

Description du poste

Bi-Lingual Office & Parts Support Specialist

About Weber Refrigeration and Heating

Weber Refrigeration and Heating is a full-service HVACR company serving southwestern Kansas, the Oklahoma and Texas Panhandle, and surrounding regions. Headquartered in Dodge City, Kansas, our expertise extends far beyond standard residential heating and cooling. We specialize in comprehensive refrigeration systems, commercial kitchen equipment, ice machines, and industrial HVACR systems including building automation, chillers, boilers, and controls.

Our team brings together hundreds of years of combined technical experience, supported by continuous training and development. This commitment to expertise empowers us to deliver rapid diagnostics, same-day service, and energy-efficient solutions to customers across diverse industries, including restaurants, supermarkets, hospitals, schools, and manufacturing facilities. As we continue to grow, we’re looking for skilled HVACR professionals who take pride in craftsmanship, problem-solving, and exceptional service.

Overview

The Bilingual Office & Parts Support Specialist is responsible for supporting Weber’s HVACR operation across the front office, the parts counter, and deliveries. This role answers phones, manages email and records, and keeps the office organized, while also serving as backup to the parts department and delivering parts and equipment as needed. As a bilingual team member, this person helps ensure clear communication with both English- and Spanish-speaking customers, vendors, and coworkers. This is an all-hands position — on any given day, this team member will move between the office, the parts counter, and the road based on where the operation needs support. Success in this position requires strong computer and communication skills, the ability to learn new systems quickly, and a willingness to jump in wherever help is needed.

Responsibilities

• Answer and route incoming calls professionally, take accurate messages, and ensure timely follow-up with customers, vendors, and technicians
• Communicate with Spanish- and English-speaking customers, vendors, and team members, and assist with translation as needed
• Monitor and respond to email correspondence promptly and professionally
• Enter and maintain customer information, work orders, and documentation accurately in company systems
• Perform general administrative duties including filing, paperwork, and office organization
• Back up the parts department by pulling, staging, and issuing parts to technicians
• Receive incoming shipments, verify them against orders, and stock inventory
• Assist in maintaining an organized and accurate parts inventory
• Look up parts and information for technicians and customers, and support parts ordering as needed
• Deliver parts and equipment to job sites, customers, and other locations using a company vehicle
• Pick up parts and materials from local supply houses and vendors
• Safely load, unload, and move parts and equipment
• Collaborate with dispatch, service managers, technicians, and office staff to keep daily operations running efficiently
• Learn and adapt to new software and systems as company processes evolve
• Follow all company and job-site safety protocols
• Perform other duties as assigned to support the HVACR operation

Qualifications

• High school diploma or equivalent
• Prior office, customer service, or parts counter experience preferred; HVAC experience not required
• Proficient with computers, email, and basic Microsoft Office (Outlook, Word, Excel)
• Ability to learn new systems and software quickly
• Bilingual in English and Spanish (required)
• Organized and detail-oriented, with the ability to switch between tasks throughout the day
• Valid Driver’s License with ability to pass company’s MVR requirements
• Ability to lift up to 50 lbs. and adhere to all safety guidelines

What do we offer

• Medical / Dental / Vision
• Vacation and Holiday pay
• 401(k)

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Weber Refrigeration & Heating does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Weber Refrigeration & Heating and will not be obligated to pay a placement fee.

Weber Refrigeration & Heating is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Hourly Pay Range

$18 - $22 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Weber Refrigeration’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.