Bi-Lingual Front Desk Receptionist

UTAH PARTNERS FOR HEALTH; Midvale (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Midvale, Utah, is seeking a Patient Flow Coordinator to facilitate patient flow through the clinic. Responsibilities include scheduling appointments, registering patients, and handling billing inquiries. Ideal candidates should be fluent in both English and Spanish, have a high school diploma, and possess strong customer service skills. Previous experience with Electronic Medical Record systems is a plus. This position involves engaging with patients and maintaining accurate records, contributing to a positive clinic environment.

Qualifications

• High School Diploma or equivalent is required.
• Bilingual, fluent in English & Spanish.
• Less than 1 year related experience is recommended.

Responsibilities

• Schedule appointments and register patients.
• Assist patients with questions regarding charges and insurance.
• Maintain patient account accuracy.
• Ensure appointment scheduling and reminder calls.

Skills

Data entry with high accuracy

Billing and collection knowledge

Computer skills (Microsoft Word, Excel, Outlook)

Fluent in English

Fluent in Spanish

Excellent customer service

Ability to manage stress

Time management

Interpersonal relationship building

Education

High School Diploma

Bilingual (English & Spanish)

Tools

Electronic Medical Record (EMR) systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.

Essential Job Functions

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

Ancillary Job Functions

• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

Education and Experience

• High School Diploma or equivalent is required.
• Bilingual, fluent in English & Spanish.
• Less than 1 year related experience is recommended.
• Preferred, but not required: Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

Knowledge, Skills, Abilities

• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationships and deliver excellent customer service to internal and external customers.
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking).

Work Environment/Physical Abilities

• Must be able to sit, stand, talk and hear for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• General office environment conditions, with moderate noise levels.
• May be exposed to potentially dangerous bodily fluids or hazardous chemicals.