Bi-lingual Dental Scheduler - Remote

Unique Management Services, Inc.; Jeffersonville (IN); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare through Cigna

Paid vacation and sick leave

401(k) with 4% company match

Professional development

Bonuses

Job summary

Unique Management Services, Inc. is seeking a Remote Call Center Representative to handle back-to-back calls for appointment scheduling. Applicants should be fluent in both English and Spanish, and possess strong customer service skills to assist patients effectively.

Ideal candidates will have a high school diploma and 1-2 years of customer service experience. Flexible scheduling options are available including full-time and part-time shifts during the week.

We offer healthcare benefits, paid vacation, and a 401(k) plan.

Qualifications

• Fluency in English and Spanish is required.
• 1-2 years of customer service experience preferred, especially phone-based.

Responsibilities

• Answer calls within 3 seconds or less.
• Complete a standard call within 5 minutes.
• Prioritize tasks/calls in order of importance.

Skills

Multitasking

Computer savvy (including typing speed of 40 wpm)

Excellent customer service

Fluency in Spanish

Education

High school diploma or equivalent

2-year post-high school education preferred

Job description

Introduction to Role

Unique Dental Scheduling is a remote call center. You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client, and we set you up for success with continuing training and professional development. We believe that each job or role is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, AHT (average time spent on a call), Conversion (how often you are able to schedule a patient), and Adherence (meeting the minimum time spent on the phones).

Fluent in both English and Spanish?

Would you love to help others and be the friendly voice that supports patients and dental practices across the country? If so, we’d love to have you on our team. Many of our patients feel most comfortable communicating in Spanish—and we want them to feel heard, understood, and respected. Your bilingual skills help bridge that gap and ensure every patient gets the excellent service they deserve.

Dental Experience Advantage

If you have experience with dental or medical, you enjoy the patient interaction by assisting them schedule their needed appointments; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply.

Equipment and Training

Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday – Friday, mid‑day and evenings; we also have part‑time flexible schedules available. Our agents’ schedules are the same week after week for convenience and consistency.

Traits of Successful Candidates

• Multitasking
• Computer savvy (including typing speed of 40 wpm)
• Eagerness to assist
• Excellent customer service
• Reliability
• Excellent use of English language
• Fluency in Spanish

Essential Duties and Responsibilities

• Answer calls within 3 seconds or less.
• Complete a standard call within 5 minutes.
• Provide excellent patient care/customer service at all times.
• Manage time efficiently while both on and off the phones.
• Prioritize tasks/calls in order of importance.
• Respond cooperatively to constructive criticism.
• Must be able to ensure a distraction‑free work environment.

Education and Experience Requirements

• High school diploma or equivalent required.
• 2‑year post‑high school education preferred.
• 1–2 years customer service experience required; phone-based highly preferred.
• Fluency in Spanish.

Additional Requirements

• Must have high‑speed internet connection.
• Must pass a pre‑employment background screen.
• Must successfully pass all pre‑employment assessments.
• Must provide two work references with current contact information at the time of the interview.

Summary of Employment

The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast‑paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal‑oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers.

Available Schedules

• Full‑time: Monday – Friday, flexible schedules between 10:00 am EST – 9:00 pm EST. Also, Tuesday – Saturday – 11:30 am – 8:00 pm EST.

Benefits

• Healthcare through Cigna
• Dental and Vision – premium paid
• Employee Assistance Program
• Paid vacation and sick leave
• Paid holidays
• 401(k) with 4% company match
• Life insurance, premium paid
• Long‑term disability, premium paid
• Short‑term disability
• Professional development
• Bonuses
• Possible cost of living differential in base pay depending on location

Equal Employment Opportunity

Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.