BI Engineer - Defect Elimination Analytics

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 130,000 - 176,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Senior Business Intelligence Engineer to join Worldwide Defect Elimination Analytics to surface insights on customer issues and define KPIs for our products.

The role partners with Software Developers, Product Managers, Applied Scientists, and Program Managers to build scalable measurement mechanisms and data infrastructure, focusing on defect elimination and improving customer experience at scale.

Qualifications

• 7+ years of professional or military experience
• 5+ years of SQL experience
• Experience programming to extract, transform and clean large (multi-TB) data sets
• Experience with theory and practice of design of experiments and statistical analysis of results
• Experience with AWS technologies
• Experience with theory and practice of information retrieval, data science, machine learning and data mining
• Bachelor's degree

Responsibilities

• Design, develop and maintain scaled, automated, user-friendly systems, reports, and dashboards.
• Partner with operations/business teams, economists, and ML teams to consult on, develop, and implement KPIs, automated reporting/process solutions, and data infrastructure improvements that meet business needs.
• Design data architectures that enable agentic workflows: structured data access layers, tool-use APIs, context management systems consumed autonomously by AI agents, and self-serve analytics.
• Develop end-to-end automation of pipelines for applications and ML models, including data infrastructure for AI agent systems.
• Apply analytical skill to extract meaningful insights from large, complex data sets, including unstructured text corpora used in generative AI applications.
• Serve as liaison between business and technical teams to achieve project objectives including data gathering, problem solving, modeling, and communicating insights and recommendations.
• Leverage LLM-based agents to automate routine analytics work like query generation, data validation, anomaly detection, and report narration.
• Stay current on advances in AI/ML data infrastructure (e.g., feature stores, vector search, streaming inference pipelines) and evaluate applicability to defect elimination use cases.

Job description

Amazon.com Services LLC is seeking a Senior Business Intelligence Engineer to join Worldwide Defect Elimination Analytics to surface insights on customer issues and define KPIs for our products.

The role partners with Software Developers, Product Managers, Applied Scientists, and Program Managers to build scalable measurement mechanisms and data infrastructure, focusing on defect elimination and improving customer experience at scale.