BI Data Analyst with Tableau/Qlik

Rapinno Tech; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Rapinno Tech seeks a BI Data Analyst with Tableau/Qlik to build analytics, dashboards and journey insights for digital channels. 100% remote in the United States, the role emphasizes SQL-driven data sourcing, cross-channel KPI development, and stakeholder collaboration.

You will partner with Digital and Omni-channel teams to design dashboards, perform A/B tests, and measure CX, revenue and churn metrics, driving data-driven decisions across the business.

Qualifications

• Bachelor's degree or 4+ years of work experience as a baseline.
• 6+ years of relevant work experience preferred.
• Ability to create complex SQL queries across multiple data sources (Teradata, GCP/BigQuery, Hadoop/HIVE SQL, EDW).
• Strong data visualization skills using Tableau/ThoughtSpot/Qlik to build reports.

Responsibilities

• Collaborate with Digital and Omni-channel stakeholders to define analytics requirements and baseline metrics.
• Develop KPIs and dashboards in Tableau/Qlik/ThoughtSpot/Looker to measure engagement, adoption, CX metrics and funnel performance.
• Source and validate data from multiple repositories; ensure data integrity and KPI calculations with IT.
• Create 360-degree customer journey views by stitching data from multiple channels.
• Deliver dashboards for business owners to monitor performance and guide omni-channel optimization.
• Develop visualizations to highlight opportunities to reduce journey fallout and optimize interactions.
• Maintain KPI definitions and data governance alignment with stakeholders.

Skills

Reporting

Analytics

Dashboards

A/B Testing

Stakeholder management

Education

Bachelor's degree or 4+ years experience

Master's degree preferred

Tools

Tableau

Qlik

ThoughtSpot

Looker

Google Analytics

Adobe Analytics

Job description

Job Title: BI Data Analyst with Tableau/Qlik

Location: 100% remote

Duration: Long Term

Contract Type: W2/ C2C both

Client: Direct Telecom

Required Skills: Reporting, Analytics, Dashboards, Tableau or Qlik, Google or Adobe Analytics.

Responsibilities:

• Collaborate and partner with Digital and Omni channel stakeholders to identify analytics and reporting requirements and baseline metrics prior to executing new use cases
• Develop Digital KPIs and reporting dashboards in ThoughtSpot/Tableau/Qlik/Looker to measure, analyze and report trends on App and Web Engagement, App Adoption, Digital Channel Hops and E2E CX journey metrics with path analysis, cohort segmentation, SQL automation.
• Source and analyze data from various data repositories, validate data for consistency, and partner with IT teams to ensure data integrity and KPI calculations
• Stitch together data from multiple channels to formulate a complete customer journey 360 view.
• Create and deploy actionable dashboards for business owners to gauge performance and assist with omni channel optimization decisions such as CX KPIs, NPS, Revenue, Churn, Call-in Rate
• Develop VCG Reporting visualizations to highlight insights on opportunities to reduce journey fallout, channel hops, post digital assisted contact rate and optimizing human interactions
• Stakeholder scorecards and dashboards with executive leadership to gain alignment and promote usage and maintain consistent KPI definitions in Collibra for Data Governance
• Perform A/B Testing, measure success metrics of new releases over existing flows, run simulations for Omni insight personalization, holistically analyze end-to-end journey paths
• Correlate, interpret and summarize scorecard reports for Omni, Assisted and Cross-Channel metrics and quantify business outcomes for data-driven campaigns and business performance.

What were looking for...

• Youll need to have Bachelors degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Ability to create complex SQL queries to pull data from relational and non-relational data sources like Teradata, Google Cloud Platform (GCP)/BigQuery, Hadoop/HIVE SQL and EDW.
• Data visualization skills and good experience using Tableau/ThoughtSpot/Qlik to develop reports
• Experience conducting research or analysis and managing projects for multiple stakeholders.
• A/B Testing experience and KPI measurements for deriving insights from customer behavior and data patterns from Omni channels
• Even better if you have A Bachelors Degree or Masters degree in business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics, behavioral sciences or other relevant technical discipline.
• Six or more years of professional work experience within analytics and dashboards
• Prior experience with BI Tools or Analytics platforms such as Adobe Analytics, Google Analytics and visualization tools like Tableau/Qlik/ThoughtSpot/Looker etc
• Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple data sources to develop queries, analyze data and generate insights.
• Prior experience in Customer Experience, Digital and Assisted Channel Analytics, NPS Scorecards, Dashboard Reporting, KPIs, customer journey cross-channel analytics is a plus
• Statistical background with ML algorithms and tools such as R/Python/Spark, Deep Learning techniques or other advanced analytics tools.
• Any prior exposure to AI/Machine Learning and some high-level understanding of ML models or data science model metrics to generate insights
• Originally posted on Himalayas