BI Analyst: CRM & Power BI, AI-Driven Insights

L3Harris Technologies; Palm Bay (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

L3Harris Technologies, Inc. in Palm Bay, FL is seeking a Business Intelligence Analyst to partner with Sales Operations to identify analytics needs, build interactive dashboards in Power BI, and enhance CRM processes in Dynamics CRM.

You will support data governance, deliver actionable insights on pipeline performance, customer trends, and cross-functional collaboration across Sales, Marketing, Finance, and IT.

Qualifications

• Bachelor's degree and a minimum of 4 years of prior relevant experience; Or, Graduate degree and a minimum of 2 years of prior related experience; Or, in lieu of a degree, a minimum of 8 years of prior related experience

Responsibilities

• Support the Business Development team by maintaining, analyzing, and improving business development processes, tools, and reporting mechanisms
• Serve as a functional specialist for Dynamics CRM, including data quality oversight, pipeline management support, field-level configuration assistance, and user support
• Develop, maintain, and enhance Power BI dashboards and reports that provide actionable insights into pipeline activity, customer trends, and business performance
• Partner with Business Development leadership to identify required analytics, reporting improvements, and CRM enhancements that support strategic objectives
• Manage small- to medium-sized operational projects with general supervision, including scoping requirements, coordinating stakeholders, and tracking progress
• Work cross-functionally with Sales, Marketing, Capture, Finance, and IT teams to ensure accurate and timely data flow across CRM and reporting systems
• Analyze CRM data and business development metrics to identify trends, inconsistencies, and opportunities for improvement
• Recommend and implement improvements to business development processes, documentation, workflows, and system configurations
• Provide training, guidance, and issue resolution for Business Development end users of CRM and reporting tools
• Support compliance with internal data governance standards, including data cleanliness, standardized reporting, and proper record management

Skills

Dynamics CRM

Power BI

AI and automation tools

Data analytics and visualization

Cross-functional collaboration

Project coordination

Education

Bachelor's degree

Tools

Dynamics CRM

Power BI

Job description

L3Harris Technologies, Inc. in Palm Bay, FL is seeking a Business Intelligence Analyst to partner with Sales Operations to identify analytics needs, build interactive dashboards in Power BI, and enhance CRM processes in Dynamics CRM.

You will support data governance, deliver actionable insights on pipeline performance, customer trends, and cross-functional collaboration across Sales, Marketing, Finance, and IT.