BHT Client Services Manager

Monroe Community Mental Health Authority; Frenchtown Charter Township (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Bi-weekly pay

Vacation, sick, and personal time

Medical plans to choose from

Dental

Vision

Disability and life insurance

401a Pension Plan

457 Deferred Compensation retirement

YMCA discount

Job summary

Monroe Community Mental Health Authority is seeking a Client Services Manager to assess consumer needs, coordinate services, and advocate within PCP/IPOS planning. The role emphasizes recovery, self‑determination, and strong therapeutic relationships with clients and families in Monroe County.

Master’s level licensure in social work or related field is preferred, with supervision experience and the ability to provide crisis support when needed.

Qualifications

• Bachelor’s degree in social work required; MSW preferred.
• Master’s level degree in social work, psychology, or counseling with licensure.
• Michigan licensure/certification required.

Responsibilities

• Assess consumer and family needs and coordinate services via PCP/FPOS/IPOS.
• Monitor, advocate for services, and ensure recovery‑oriented care.
• Link consumers with external resources and support extensive collaboration.
• Provide crisis support or pre‑screening for inpatient/partial hospitalization as needed.

Skills

Crisis intervention

Case management

Documentation

Communication

Education

Bachelor's degree in social work

Master's Degree in Social Work or Psychology

Job description

ABOUT THE ORGANIZATIONMonroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.BENEFITSBi-weekly payVacation, sick, and personal timeFour medical plans to choose from, eligible first day of hireDentalVisionAflacDisability and life insurance provided by the Agency, optional buy-ups401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plansYMCA corporate discountDESCRIPTIONUnder the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) is responsible for:Assessing the needs of the consumer and /or the consumer’s’ family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).Addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.In addition, Master level CSM’s are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.EDUCATION:Bachelor’s Level (Pay Grade 7) ($26.35/hr-$32.94/hr)Minimum of a Bachelor’s degree in social work is required.Appropriate Michigan licensure/certification is required.Master’s Level (Pay Grade 9) ($31.88/hr-$39.84/hr)Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure. Master’s level such asLicensed Master’s Social WorkLimited License PsychologyLicensed (full/limited) Professional CounselorEXPERIENCE:B.A. CSM One (1) year supervised experience in the examination, evaluation, and treatment of minors and their families within the specific consumer population in which the position holds responsibility child with mental illness or SED (QMHP*, CMHP***), child or adult with developmental disability (QIDP**) required. Preferred. CAFAS/PECFAS training preferred.M.A. CSM Two (2) years’ work experience within the specific consumer population in which the position holds responsibility child with mental illness or SED (QMHP*, CMHP***), child or adult with developmental disability (QIDP**). CAFAS/PECFAS training preferred.In addition, demonstrated knowledge and skills necessary to provide the appropriate care for the specific clinical needs and ages of the individuals served. Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, as well as understand the principles of growth and development over the life span; have the ability to assess data reflecting each individual’s status; interpret the appropriate information needed to identify each individual’s requirements in relation to his or her age-specific/population specific needs; and to provide the care needed by the appropriate age group – (child, adult and geriatric).*QMHP - Individual with specialized training or one year experience in treating or working with a person who has mental illness as defined under the Michigan PIPH/CMSP Provider Qualifications per Medicaid Services.**QIDP -Qualified Intellectual Disability Professional (QIDP) - Individual with specialized training or one year experience in treating or working with a person who has intellectual disability.***CMHP –Child Mental Health Professional - Individual with specialized trainingand one year of experience in the examination, evaluation, and treatment of minors and their families and who is trained and has three years supervised experience in the examination, evaluation, and treatment of minors and their families; or an individual with at least a master’s degree in a mental health-related field from an accredited school who is trained and has one year of experience in the examination, evaluation and treatment of minors and their families.Note: A related degree and /or a limited license may be considered in lieu of the above where provider qualifications as defined under the Michigan Mental Health Code and/or Medicaid Provider Manual and appropriate supervision exist.