BHH Program Coordinator

Socket.dev; Portland (ME); On-site; USD 39,000 - 41,000; Full time

Job summary

AWS is seeking a BHH Program Coordinator in Portland, ME. This role blends leadership with hands-on involvement to guide Care Coordinators and maintain team cohesion in behavioral health.

The position partners with Clinical Supervisors, oversees referrals and intakes, and drives operational excellence. A background in case management, strong boundary setting, and mentoring is essential for success.

Qualifications

• Bachelor in Social Work, Psychology, Counseling or related field preferred unless equivalent experience.
• MSW/MHC or related strongly preferred.
• MHRT-C certification required or obtained prior to start.
• Three years of behavioral health experience with supervisory/lead role.
• Strong documentation, scheduling, and interdepartmental collaboration.
• Valid Maine Driver’s License and clean driving record.

Responsibilities

• Team Leadership: supervise Care Coordinators and provide field guidance.
• Program Intake & Flow: manage referrals and BHH intakes with Access; caseload support.
• Operational Excellence: use dashboards to monitor compliance and staffing; refine policies.
• Direct Care (Lead by Example): maintain a partial caseload to model high-quality service.
• Community Engagement: represent AWS BHH at state meetings and events.

Education

Bachelor's degree in Social Work / Psychology / Counseling

Master's degree preferred

MHRT-C certification

Tools

EHR systems

Microsoft Office Suite

Google Workspace

Virtual communication platforms

Job description

Description

Lead with Heart. Teach Resilience. Build Professionalism and Team Cohesion.

You’ve mastered Case Management. Now, it’s time to lead the way. We are looking for a BHH Program Coordinator. This is more than just a job change; it is a career pivot. If you are an experienced Case Manager or a newly licensed clinician looking to sharpen your professional edge and step into a supervisory role, this is the opportunity you have been waiting for.

Why We Need You:

Case management requires grit, and at AWS, we believe leadership means showing up. We need a "boots on the ground" leader to round out our supportive team. You will work hand-in-hand with our Clinical Supervisors, who provide the clinical backbone, while you provide the operational muscle. This partnership ensures that every Care Coordinator feels seen, backed, and empowered to do their best work.

You will serve as the vital bridge between our Clinical Supervisors and the daily operations of the team. While the Clinical Supervisors provide clinical oversight, you will be the operational mentor—teaching the skills necessary to sustain long-term commitment to clients, modeling healthy boundaries, and fostering a positive, collaborative and professional environment.

Is This You?

• The Aspiring Leader: You have strong case management experience, solution focused mindset, strong concurrent documentation skills and are ready to mentor others. You want to enhance your professionalism and learn the operational side of care.
• The Culture Carrier: You understand that a Coordinator sets the tone. We need someone with a positive, resilient attitude who fosters deep connection within the team.
• The Organized Pro: You are ready to trade some direct client hours for high-level program oversight, quality assurance, and team support.

The Role: A Hybrid of Leadership & Direct Engagement.

This position is designed to provide high-level operational support to our Care Coordinators while maintaining a presence in the field. Your goal is to build a team of professionals who are supported, skilled, and capable of navigating the complexities of behavioral health with dignity and respect.

Core Responsibilities:

• Team Leadership: Actively participate in group supervision, provide individual supervision, and provide daily "in-the-field" guidance to staff. You will have new employees shadow you to learn how to effectively fulfill their job responsibilities.
• Program Intake & Flow: Work collaboratively with Access to manage referrals, conduct BHH intakes, and support with caseload management.
• Operational Excellence: Utilize dashboards to monitor compliance, coordinate staffing/scheduling, and participate in refining policies to improve workflow.
• Direct Care (Lead by Example): Maintain a partial caseload to model high-quality service delivery for your team.
• Community Engagement: Act as the face of the AWS BHH program at state meetings and community events.

Qualifications

• Required Experience: Minimum of 3-5 years of hands-on experience in case management or care coordination.
• Leadership: Previous management experience is a plus, but we are committed to training the right candidate with strong leadership potential.
• Soft Skills: Must demonstrate unconditional positive regard, expert boundary setting, and the ability to maintain morale in a high-paced environment.
• Travel: On-Site position in Portland with occasional travel to Biddeford as needed.

Why AWS?

We offer a supportive environment where you are never "in this alone." We provide the structure and training you need to help your team thrive. This is a chance to bridge the gap between clinical care and program management while joining a team that prioritizes a supportive, positive work environment.

Pay range: $26.50 - $29.50 per hour. Compensation within this range will be determined based on job-related factors, including required credentials, relevant experience, internal equity, and budget approval.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, or related behavioral health field preferred unless you have a significant equivalent between education and experience.
• Master’s degree (MSW, MHC, or related) strongly preferred.
• MHRT-C certification required (or obtained prior to start).
• Minimum of three years of experience in behavioral health, including at least one year in a supervisory, lead, or program coordination role.
• Demonstrated competence in integrated behavioral health models, care coordination, co-occurring conditions, and client-centered planning.
• Administrative skills in strong ability to concurrently document efficiently, scheduling, efficient documentation review, onboarding, and interdepartmental collaboration.
• Proficiency in EHR systems, Microsoft Office Suite, Google Workspace, and virtual communication platforms.
• Must pass all applicable background checks (criminal, child protective, and sex offender registries) and not appear on any exclusion lists.
• Valid Maine Driver’s License and a good driving record required.