BHH Program Administrator

Alternative Wellness Services; Biddeford (ME); Hybrid; USD 59,000 - 67,000; Full time

Benefits offered by this job

Full benefits package (Health, Dental,

401k and EAP

Free health coverage for employee

Culture of connection & boundaries

Professional growth

Job summary

Alternative Wellness Services seeks a dynamic Behavioral Health Home Program Administrator to lead the BHH adult case management program. You will report to the Practice Manager, supervise a Clinical Coordinator and two Program Coordinators, and ensure seamless operations across regulatory compliance and care optimization.

You will balance administrative strategy with hands-on leadership, maintain a manageable caseload and represent AWS at state-level meetings, traveling as needed for program

Qualifications

• Bachelor’s degree in Social Work or related behavioral health field required.
• Master’s degree (MSW, MHC, or related) strongly preferred. MHRT-C certification required (or Level A/B with plan for full certification).
• Minimum of three years of experience in behavioral health, including at least one year in a supervisory, lead, or program coordination role.
• Demonstrated competence in integrated behavioral health models, care coordination, co‑occurring conditions, and client‑centered planning.

Responsibilities

• Drive Operational Excellence: Own the BHH program’s operational success, managing growth projections, pacing, and strategic staff assignments.
• Lead and Empower: Provide direct, supportive administrative supervision to a multidisciplinary leadership team.
• Foster Our Culture: Embody our agency values, a culture of trauma‑informed care and professional growth using our EOS framework to ensure every team member succeeds.
• Ensure Integrity: Monitor Pay-for-Performance (P4P) measures, oversee authorizations, and finalize claims to keep our programs healthy and accurate.
• Collaborate & Connect: Act as the face of AWS at state‑level meetings and build strong, impactful partnerships within our community.

Education

Bachelor’s degree in Social Work or related behavioral health field

Master’s degree (MSW, MHC, or related) strongly preferred

MH RT-C certification (or Level A/B with plan for full certification)

Tools

EHR systems

Microsoft Office

Google Workspace

Job description

Description

Behavioral Health Home (BHH) Program Administrator

Are you a driven, accountable leader who is also an experienced case manager who is tired of the status quo in behavioral health? Do you believe that providing exceptional, client-centered care starts with building a deeply collaborative, well-supported team?

Welcome to Alternative Wellness Services (AWS). We are not your average agency. We are a true learning organization built on accountability, transparency, and a commitment to helping both our clients and our staff thrive. We run our agency using the Entrepreneurial Operating System (EOS), meaning you will step into a culture that values clear expectations, open communication, and getting the "Right People in the Right Seats" to ensure operational excellence.

We are seeking a dynamic BHH Program Administrator to serve as the operational leader for our Behavioral Health Home program (adult case management). Reporting directly to the Practice Manager, you will be supported by a Clinical Coordinator and two Program Coordinators (who handle the direct supervision of BHH staff) to ensure the program operates smoothly.

In this role, you will monitor our metrics, ensure regulatory compliance, and optimize care and efficiency by balancing referral systems for regionalized caseloads. You will also communicate closely with our access team regarding our capacity for new clients.

To ensure you keep your finger on the pulse of what service delivery looks like for this population—and to help continuously improve our systems when issues occur—you will maintain a small, manageable caseload to help grow your program. Additionally, you will actively participate in community meetings and network with external providers.

The team member currently holding this role is transitioning to help develop a new program within AWS. Because they are staying within the agency, you will have ample access to the information, hands‑on training, and support you need for a smooth handoff. This is an in person position, which has a home base office, but must be willing to travel for program needs.

Why Choose AWS?

We know that to take exceptional care of our clients, we must take exceptional care of our leaders. We invest heavily in our team and offer a culture where you can actually enjoy coming to work:

• Full Benefits Package: Health, Dental, LTD, STD, Life, 401k and EAP.
• FREE Health Coverage: We offer a health insurance option that 100% free to the employee. If you prefer an enhanced plan, we also offer two other low-cost options.
• A Culture of Connection & Boundaries: We work hard, but we genuinely enjoy being together. We host all‑agency days several times a year to step away from the desk, have fun, and celebrate our collective success. We also deeply respect your time off the clock. When you are here, you are all in—but when you step away, it is your time!
• Unmatched Professional Growth: As a learning organization, we give you the tools, autonomy, and continuous development you need to build better systems and advance your career.
• Competitive Compensation: We offer a highly competitive salary of $58,500 to $66,500 annually.

Core Responsibilities

This is not just a desk job; it is an opportunity to shape the future of our BHH program. You will balance high-level administrative strategy with a hands‑on approach. As our BHH Program Administrator, you will:

• Drive Operational Excellence: Own the BHH program’s operational success, managing growth projections, pacing, and strategic staff assignments.
• Lead and Empower: Provide direct, supportive administrative supervision to a multidisciplinary leadership team.
• Foster Our Culture: Embody our agency values, a culture of trauma‑informed care and professional growth using our EOS framework to ensure every team member succeeds.
• Ensure Integrity: Monitor Pay-for-Performance (P4P) measures, oversee authorizations, and finalize claims to keep our programs healthy and accurate.
• Collaborate & Connect: Act as the face of AWS at state‑level meetings and build strong, impactful partnerships within our community.

Who You Are

You are a model leader who leads by example, takes extreme ownership of your program, and thrives in an environment of shared responsibility. You bring:

• A Bachelor’s degree in Social Work (BSW) or a related human services field preferred.
• An active MHRT-C certification.
• Demonstrated experience in program management, staff supervision, and performance management.
• Advanced technical proficiency for navigating Electronic Health Records (EHR) and administrative platforms.

Requirements

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or related behavioral health field required.
• Master’s degree (MSW, MHC, or related) strongly preferred. MHRT-C certification required (or Level A/B with plan for full certification).
• Minimum of three years of experience in behavioral health, including at least one year in a supervisory, lead, or program coordination role.
• Demonstrated competence in integrated behavioral health models, care coordination, co‑occurring conditions, and client‑centered planning.
• Administrative skills in scheduling, documentation review, onboarding, and interdepartmental collaboration.
• Proficiency in EHR systems, Microsoft Office Suite, Google Workspace, and virtual communication platforms.
• Must pass all applicable background checks (criminal, child protective, and sex offender registries) and not appear on any exclusion lists.
• Valid Maine Driver’s License and a good driving record required.