Beverage Supervisor

Hilton; Oklahoma City (OK); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Hilton Oklahoma City is seeking a Restaurant/Bar Supervisor to assist the AGM/GM in daily operations, uphold service standards and maximize profits. You will schedule staff, monitor labor costs, ensure compliance with safety and brand standards, and train team members.

The role requires strong leadership, clear communication, and the ability to respond quickly to guest requests. Evenings, weekends and holidays are a normal part of the job, with a starting pay of $17.00 per hour and opportunities

Qualifications

• High School diploma or equivalent.
• 1 year of food & beverage/hospitality experience.
• Alcohol awareness certification and/or food service permit as required by local/state government agency.
• Leadership skills.
• Strong oral and written communication.
• Forecast revenues and assist with budgeting and scheduling.
• Oversee subordinates, utilize problem solving and training abilities.
• Mathematical skills for profit/loss concepts, percentages, variances.
• Attention to detail and organizational ability.
• Customer service excellence.

Responsibilities

• Schedule employees at appropriate staffing levels and monitor labor costs.
• Ensure restaurant/bar adheres to brand/hotel standards.
• Conduct pre-shift meetings and review daily specials.
• Provide input on performance evaluations and recognize outstanding service.
• Hold staff accountable and address corrective action as needed.
• Monitor restaurant performance via guest feedback and financial reports; take corrective actions.
• Inspect daily operations to ensure high quality food/presentation and cleanliness.
• Perform monthly inventories and monitor inventory loss.
• Suggest programs to increase sales and customer satisfaction.
• Communicate policies clearly to supervised staff.

Skills

Leadership skills

Oral and written communication

Forecast revenues

Planning & organization

Customer service

Attention to detail

Education

High School diploma or equivalent

1 year of food & beverage/hospitality experience

Job description

Assists AGM / GM in the daily operation of the restaurant / bar, maintaining established quality and service standards and maximizing profits.

Position Qualifications and Requirements:

Education & Experience:

• High School diploma or equivalent.
• A minimum of one year of food and beverage and/ or hospitality related work experience required.

Physical Demands:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• The majority of time will be spent moving around the restaurant / bar, supervising and assisting the restaurant staff. Some lifting and pushing of trays and carts up to 50 pounds may be required.

Required Competencies:

• Alcohol awareness certification and/or food service permit as required by local or state government agency. Food Service and/or other certification as required by franchise.
• Leadership skills.
• Strong oral and written communication skills. This person needs to speak and write clearly, plan and organize the work of others, interact professionally with the general public and make quick decisions.
• A small portion of time will be spent forecasting revenues, reviewing budgets and creating schedules, which requires reasoning and thinking skills.
• Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem solving, reasoning, motivating and training abilities.
• Mathematical skills such as profit/ loss concepts, percentages and variances are used often.
• Attention to detail.
• Planning and organizational ability.
• Customer service.

Responsibilities may include any and all of the following:

• Scheduling of employees at proper staffing levels; watching labor cost daily to ensure efficiency of scheduling.
• Ensuring restaurant adheres to all standards as determined by brand or hotel franchise.
• Conducting pre-shift meetings to inform staff of daily events; reviews daily specials.
• Giving input on performance evaluations, recognizing employees for outstanding services.
• Holding department team members accountable and handling corrective action where necessary.
• Monitoring performance of the restaurant through analysis of guest feedback and financial reports; recommends corrective action where necessary.
• Inspecting restaurant daily as assigned to ensure high quality food and food presentation, cleanliness and side work duties completed.
• Perform monthly inventories. Recommend programs to reduce breakage and loss in China, Glass and Silver.
• Recommending and helping to create and monitor programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
• Maintains open lines of communication with all employees and departments and notifies the AGM / GM, when aware of a communication issue.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Assists staff in responding to guests in the appropriate manner. Forwards all issues that cannot be resolved to the AGM / GM in a timely manner.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to supervised staff.
• Reviews Applications and schedules interviews when there is an open Restaurant / Bar position.
• Conducting training regarding safety, security, department procedures and service guidelines.
• Ensures Restaurant / Bar is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Additionally:
  • Keeping up with and updating liquor pricing
  • Updating and maintaining pricing and items in Micros
  • Utilize lead Bartender to assist with leading shifts, inventory, training
  • Stocking Suite Shop appropriate alcohol
  • Supervising the Premium Floor 5th floor Snacks, ensuring this is up to standard, keeping up with inventory and cleanliness of 5th floor snack closet

• Other duties as assigned by management

Starting Rate of Pay: $17.00 per Hour