Beverage Server - PT

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a beverage server to provide prompt and courteous service to casino guests at our beverage stations. You will take and fill beverage orders, assist in maintaining a clean gaming area, and help with opening/closing duties as needed.

The role requires strong organizational and interpersonal skills, attention to policy, and the ability to work in a fast-paced casino environment.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience preferred.
• Strong organizational and interpersonal skills required.
• Must be at least 21 years of age.

Responsibilities

• Provides prompt, efficient, accurate, and courteous beverage service to casino guests.
• Takes and fills beverage orders and assists in keeping guest area clean and neat.
• Monitors guests' needs and fulfills beverage requests promptly.
• Assists beverage staff with opening/closing duties as needed.
• Maintains grooming and appearance per policy.
• Monitors guests' alcohol consumption and acts accordingly.
• Keeps area clean, sanitary, and safe per health regulations.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Provides prompt, efficient, accurate, and courteous beverage service to casino guests in accordance with policies, procedures and standards.
• Performs necessary tasks to service guests, i.e., taking and filling all food and beverage orders and assisting in maintaining guests gaming area in a clean and neat manner.
• Monitors guests’ needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
• Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guest alcohol consumption and responds accordingly.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Cleans unwanted glass wear, plastic bottles, Styrofoam cups, napkins and unwanted debris from the guests gaming area.
• Practices full tray in, full tray out at all times. Never loiters at the bar.
• Helps refill beverage supplies at all service stations.
• Requests identification from guests in accordance with company policy.
• Utilizes proper call order when ordering beverages from bartender in a courteous manner.
• Helps keep service wells stocked, clean, and sanitary.
• Maintains thorough knowledge of casino food and beverage selections.
• Stays current on department and property knowledge and promotions.
• Follows all C.A.R.E. guidelines to help assist with guests’ responsible consumption.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• At least one year of related experience preferred.
• Strong organizational and interpersonal skills required.
• Must be at least 21 years of age.