Beverage Server - Part Time

JACK Entertainment; Cleveland (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

JACK Entertainment is seeking a Part-Time Beverage Server to join their dynamic team in Cleveland, Ohio. In this role, you will be responsible for providing excellent customer service, ensuring a consistent high-quality experience for guests while adhering to team guidelines and departmental policies. Ideal candidates have a High School Diploma, effective communication skills, and some beverage experience. Join us for an exciting opportunity in the gaming and hospitality industry with various perks and a supportive work environment.

Benefits

Medical, Prescription Drug, Dental, and Vision Coverage

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Discounted Team Member Meals

Education Assistance up to $3,600 a year

401(k) Savings Plan and Match

Qualifications

• 6 months previous beverage experience required.
• Effective communication in English required, both verbally and in writing.
• Must be able to work independently and in teams.

Responsibilities

• Monitor team member/guest interactions in the Beverage Department.
• Ensure excellent service to guests in a friendly and courteous manner.
• Resolve customer complaints regarding beverage service.

Skills

Excellent Customer Service

Communication

Teamwork

Education

High School Diploma or GED

Job description

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• Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets, all service bars and all casino cocktail service.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent, high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  
  

Job Details

Description

Starting at $6.24/hr + tips

Role Responsibilities

• Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets, all service bars and all casino cocktail service.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent, high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  
  

Who We Are

As a company, we are JACK Entertainment in case you couldn’t scroll up. We are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.

We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Health and Safety Mandates Strictly Enforced
  
  

The Small Details

There are a couple of things that we need from you to make sure you’re the right candidate:

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English
  
  

Education & Experience Requirements

• High School Diploma or GED required.
• Work requires 6 months previous beverage experience.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires interactions with customers, public and co-workers.
• Work requires teamwork with other staff members.
• Must be 21 years of age.
  
  

License Requirements

• None

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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