Beverage Server - Mountain Shadows

Pyramid Global Hospitality; Paradise Valley (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

Pyramid Global Hospitality is seeking a bartender and server for Mountain Shadows Resort in Scottsdale, Arizona. This role involves delivering exceptional service during guests' dining experiences and managing bar operations efficiently.

Candidates must have previous cocktail and wine service experience, attention to detail, and a sincere desire to provide outstanding guest service. The position requires being at least 21 years old and completion of County & State Liquor training.

Qualifications

• Must be at least 21 years of age.
• Must have completed County & State Liquor training.
• Good physical condition to lift moderate weights.

Responsibilities

• Provide exceptional service throughout the guests' dining experience.
• Manage bar operations and adhere to service etiquette standards.
• Ensure cleanliness of service areas and assist in closing duties.

Skills

Cocktail and wine service experience

Food service experience

Attention to details

Communication skills

Teamwork

Job description

We are looking for a bartender and server to work at Mountain Shadows Resort in Scottsdale, Arizona. The role includes providing exceptional service throughout the guests dining experience and managing bar operations.

Responsibilities

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guests dining experience. Sales of food are an important component of the job. Food should be suggested to every guest.
• Be aware of all local liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages. Will have completed a BACE course.
• Know all spirited beverages available including ingredients, garnish, and specific service. Must have a strong knowledge of the wine list, wine by the glass, the menus and hours of operation. Must be familiar with cigars available and cigar service.
• Have a strong working knowledge of the micros ordering system and other check processing procedures.
• Be familiar with emergency safety measures including the Heimlich maneuver and fire evacuation procedures.
• Set up and stock cocktail service stations, including the service bar station. Sanitizer, bus tubs, trash can. Station will be maintained in clean and orderly fashion throughout the service period.
• Ensure all tables and chairs in service areas are clean. Will maintain the cleanliness of these tables throughout the service period. Candles, table tents and flowers looking presentable at all times.
• Ensure ample supplies of bar snacks and bowls as well as candles in lounge and lobby are ready for service by 5 pm.
• Greet guests within two minutes and set snack bowl on table during appropriate hours. Will obtain beverage order and input into the micros system as instructed. Orders should be given to the bartender in the established call order. Customers of questionable age will be required to present a valid I.D. card so it can be swiped in our I.D. machine.
• Pick up drinks from bartender and garnish according to standard recipes.
• Serve guests by set service standards.
• Circulate through service area continually to obtain repair orders, pick up dirty glassware, and tend to general needs of guests.
• When requested by guest, will obtain completed check from micros system and present to guest.
• After guests have departed, will remove dirty glassware and snack bowl; will wipe table.
• Organize and clean service area.
• Obtain service report from micros system and finalize all settlement transactions. Will be responsible and held accountable for all unsigned guest checks and will report these to manager.
• Determine gratuity distribution by set department standards.
• Work special group functions as required.
• Attend all scheduled staff meetings and supplemental training sessions.
• Assist bartender in closing duties. Check all patios for dirty tables/chairs, sweep, check heaters, etc.
• Perform special duties as requested by the food and beverage supervisors.

Qualifications

• Previous cocktail and wine service experience. Previous food service experience preferred.
• Must be keen with an attention to details.
• Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• A sincere desire to provide the utmost in guest service.
• Good physical condition in order to lift moderate weights.
• Remain on feet for a prolonged period of time.
• Must be able to carry cocktail tray with one hand and distribute cocktails with the second hand – cocktail tray could weigh up to 30 lbs.
• Must be able to bend down repeatedly with a full tray weighing up to 30 lbs.
• Communication skills: order cocktails in an established call order; bartender; guest conversation about Mountain Shadows and surrounding area.
• Assist in restaurant and catering areas.
• Must be at least 21 years of age.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements

• Must have completed County & State Liquor training.

Appearance Requirements

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.