BEVERAGE SERVER (GRAVE SHIFT--THURS, FRI, SAT)

LOUISIANA DOWNS INVESTMENT COMPANY; Bossier City (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

LOUISIANA DOWNS INVESTMENT COMPANY is seeking a friendly Beverage Server to provide fast, courteous service to casino guests. You will take drink orders, assist bartenders, and help maintain a clean, well-stocked workstation while ensuring accurate cash handling and adherence to responsible alcohol guidelines.

The role requires being 21+, high school completion, and strong English communication. You will work in a fast-paced, high-noise casino environment, with nights, weekends, and holidays

Qualifications

• Must have excellent customer service and communication skills.
• Able to count money and present change accurately.
• Must be at least 21 years of age.
• Able to read, write, speak and understand English.

Responsibilities

• Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.

Skills

Customer service

Communication

Math skills

English literacy

Education

High school diploma or GED

Tools

POS system

Job description

Description

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

JOB SUMMARY:

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Essential Job Functions:

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Total Rewards to promote new card sign ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains a clean and stocked workstation.
• Clears empty glasses from work station/area.
• Services guests according to the company standard sequence of service.

Requirements

GENERAL REQUIREMENTS:

• Must be at least 21 years of age.
• High school diploma or GED required.
• Skilled in basic math in order to count money and present change correctly.
• Knowledge of guest charge procedures.
• Must possess excellent customer service and communication skills.
• Able to work at a fast pace in mentally and physically stressful situations.
• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime.
• Must be able to read, write, speak and understand English.

DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• Able to walk at least 2 miles during shift.
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.

WORK ENVIRONMENT:

• Able to work in areas containing secondhand smoke, high noise levels and bright lights.
• Able to work at a fast pace in often crowded/noisy environment.