Beverage Server Day Shift (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 16,531 - 24,796; Full time

Job summary

Caesars Entertainment is seeking an engaging Casino Beverage Server to create a warm, efficient service experience for guests. You will take orders, serve beverages, and help bartenders while promoting casino programs on a fast-paced casino floor.

Responsibilities include providing personalized service, handling money, and ensuring adherence to responsible alcohol management guidelines. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must obtain Bossier ABO Card and Responsible Vendor Certification.
• Skilled in basic math to count money and give correct change.
• Knowledge of guest charge procedures.
• Excellent customer service and communication skills.
• Able to work at a fast pace in busy environments.
• Must be able to read, write, speak and understand English.
• Willing to work nights, weekends, holidays and overtime.
• Able to lift up to 20 pounds; stand and walk for shifts.

Responsibilities

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Acts as ambassador of goodwill at functions and in publicity photos.
• Promotes casino events and programs.
• Works with Caesars Rewards to promote card signups and benefits.
• Provides fast, friendly beverage service to guests.
• Supplies drinks promptly and assists in drink preparation.
• Handles money according to procedures.
• Maintains knowledge of alcohol by brand and cocktails.

Skills

Customer service

Communication

Math skills

English proficiency

Education

High school diploma or GED

Job description

Job Description

The Casino Beverage Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

The Casino Beverage Server creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Responsibilities

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Caesars Rewards to promote new card sign-ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains a clean and stocked workstation.
• Clears empty glasses from workstation/area.
• Services guests according to the company standard sequence of service.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must be able to obtain Bossier ABO Card and Responsible Vendor Certification.
• Skilled in basic math in order to count money and present change correctly.
• Knowledge of guest charge procedures.
• Must possess excellent customer service and communication skills.
• Able to work at a fast pace in mentally and physically stressful situations.
• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays, and overtime.
• Must be able to read, write, speak and understand English.

Additional Requirements

• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• Able to walk at least 2 miles during shift.
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8-hour shifts.
• Able to work in areas containing secondhand smoke, high noise levels, and bright lights.
• Able to work at a fast pace in often crowded/noisy environment.