Beverage Server - Casino Service Bar

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking servers to provide superior guest service and unforgettable experiences at the bar. You will deliver timely cocktails, engage guests, and support teammates in a fast-paced environment.

The role requires professional appearance, excellent communication, and the stamina to stand for long shifts within a bustling casino setting. Prior cocktail experience and knowledge of beverages are preferred.

Qualifications

• Previous cocktail serving experience preferred.
• Knowledge of spirits, wines, champagne and mixed cocktails.
• Must present a professional appearance and engage guests in conversation.
• Excellent customer service and communication skills.
• Ability to work within a team and stand for an eight-hour shift.

Responsibilities

• Provides timely cocktail service in a friendly and courteous manner.
• Initiates and engages in conversation with guests in a professional and friendly manner.
• Works with a sense of urgency to anticipate customer needs and assist teammates when possible.
• Communicates with management to rectify guest needs, comments or incidents.
• Adheres to all established policies, procedures and guidelines.

Skills

Cocktail serving

Guest service

Teamwork

Communication

Stand for long shifts

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.

Responsibilities:

• Provides timely cocktail service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify any and all customer needs, comments or incidents
• Adheres to all established policies, procedures and guidelines

Qualifications:

• Previous cocktail serving experience preferred
• Must have knowledge of spirits, wines, champagne and mixed cocktails

Additional Requirements:

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
• Must be able observant and quick to respond to various situations while multitasking.

Work Environment:

• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Disclaimer:

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!