Beverage Server

Churchill Downs Incorporated; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

The Rose Gaming Resort is seeking a Beverage Server to provide friendly, prompt beverage service to casino patrons in a luxury gaming destination in Dumfries, Virginia. Responsibilities include keeping an organized beverage setup, handling payments, and delivering attentive service according to policies.

Candidates should have a High School Diploma or GED and be able to stand for extended periods; casino/hospitality experience is preferred, and age verification is required.

Qualifications

• High School Diploma or GED equivalent required.
• Casino or hospitality experience preferred.
• Must be at least eighteen (21) years of age.
• Must be able to stand for longer than 8 hours.
• The ability to lift, push and pull up to 20 pounds.

Responsibilities

• Verifies guest is of legal age to consume alcohol and adheres to ABC and Gaming policies.
• Maintains proper setup of beverage tray and cash caddy for making change.
• Orders all alcoholic beverages from bartender and pays for the order.
• Addresses guests in a cordial and approachable manner with a smile.
• Check-ins for all areas in assigned stations to pick-up trash and empty ashtrays.
• Takes requests from customers and checks if others would like service.
• Maintains knowledge of drinks, prices and garnishes.
• Collects payment for each drink or round.

Skills

Customer service

Cash handling

Alcohol/service knowledge

Age verification

Education

High School Diploma or GED

Job description

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

The Beverage Server is responsible for providing friendly, prompt and courteous beverage service to casino patrons according to established policies and procedures. Performs additional job duties as assigned by Beverage Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verifies guest is of legal age to consume alcohol and ensures all responsible Alcohol Beverage Control (ABC), state and Gaming policies are adhered to while serving alcohol.
• Maintains proper set-up of beverage tray including cash caddy for making change to the customer, matches, beverage napkins, small pad of paper for taking orders, and a pen.
• Possesses a bank of money to give change.
• Orders all alcoholic beverages from the bartender and pays the bartender for the complete order. (Except in the restaurants where drinks are to be rung-up onto the proper dining check prior to getting them from the bartender.) Non-alcohol drinks are to be prepared by the Server or Bartender and rung-up under the proper department category.
• Addresses guests in a cordial and approachable manner with a smile, always.
• Check-ins for all areas in assigned stations to pick-up trash, empty ashtrays, and ask if anyone needs “cocktail service” throughout their scheduled shift.
• Taking requests from customers and asking all other players if they would like service, clean out any ashtrays, pick up all trash and empty beer bottles.
• Maintains high level of alcohol knowledge, types of alcohol and pricing, as well as the "cash and carry," alcohol service method.
• Responsible for collecting payment for each drink or round of drinks when they are ordered.
• Maintains knowledge of all drink and beer items available, the price of each, and how the drink is garnished.
• Performs other duties as assigned to support the efficient operation of the department.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent required.
• Casino or hospitality experience preferred.
• Must be at least eighteen (21) years of age.
• Must be able to stand for longer than 8 hours.
• The ability to lift, push and pull up to 20 pounds.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.