BEVERAGE SERVER

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 36,000 - 50,000; Full time

Job summary

The Pueblo of Sandia is seeking a casino beverage server to provide exceptional service on the gaming floor, including high-limit and poker room areas. You will take and fulfill drink orders, maintain cleanliness, and ensure a positive guest experience in a fast-paced setting.

Responsibilities include operating the POS system, accurate cash handling, and collaborating with team members while following safety and sanitization protocols.

Qualifications

• High school diploma or GED; must be at least 21.
• Experience in a restaurant or food service capacity is preferred.
• Ability to follow written and oral directions from leadership.

Responsibilities

• Provide exceptional beverage service across gaming floors and high‑limit areas.
• Operate the POS system and handle cash accurately.
• Maintain cleanliness and restock supplies in assigned areas.
• Engage guests professionally and uphold safety standards.

Skills

Customer service

Communication

POS knowledge

Cash handling

Interpersonal skills

Attention to detail

Teamwork

Safety awareness

Education

High school diploma or GED

Tools

POS System

Job description

Position Summary

Providing exceptional beverage service to guests throughout the gaming floor, including slot machines, table games, and the high‑limit gaming area. Responsibilities include taking and fulfilling drink orders promptly, maintaining cleanliness in service areas, collaborating with colleagues, and engaging with guests to ensure a positive experience. Ability to thrive in a fast‑paced environment.

Essential Duties and Responsibilities

• Provides excellent customer service through friendly communication and positive interaction to establish guest perception of exceptional hospitality.
• Engage with guests in a friendly and professional manner.
• When assigned to the table games area, approaches customers only when cards are not in play and between deals.
• Ensures the gaming area is properly maintained by removing empty cups and trash.
• Clears casino floor drink stations, self‑service stations, and all equipment, ensuring health‑and‑safety regulations are maintained.
• Replenishes supplies in assigned areas such as ice, cups, napkins, and soda bibs.
• Stocks refrigeration units with product to proper bar levels using the FIFO rotation system and replaces empty soda bibs with safe lifting techniques.
• Attends daily stand‑up meetings to ensure property communications are understood.
• Completes computer‑assisted training in a timely manner.
• Logs temperature records every shift.
• Informs supervisor of additional products needed.
• Checks equipment daily and reports problems to the supervisory team.
• Operates and maintains all equipment and utensils in accordance with established guidelines and safety procedures.
• Operates the POS System within the Poker Room, rings proper amounts into the register, and provides correct change to guests.
• Maintains integrity of all financial controls and responsibilities.
• Ensures IG cash registers are kept clean.
• Responsible for accurately tendering and presenting checks to guests within the Poker Room.
• Punctual and regular attendance is essential. Report to work based upon the assigned schedule in accordance with the Attendance Policy.

Additional Responsibilities

• Performs other job‑related duties as assigned.
• Builds relationships with guests and community members based on respect while maintaining a professional, friendly, and approachable demeanor.
• Delivers a quality guest service experience, a core component for all team members working in public areas.

Knowledge, Skills, and Abilities

• Understanding of beverage service procedures and protocols.
• Knowledge of minimum temperature requirements for food and drink preservation.
• Knowledge of tribal, federal, state, and local sanitary regulations regarding the preparation, maintenance, storage, and sale of food and drink products.
• Knowledgeable in basic sanitation in accordance with Indian Health Services requirements.
• Ability to understand and accurately relay guests’ orders via point‑of‑sale program.
• Strong communication skills and interpersonal abilities.
• Professional treatment of the general public and attentiveness to customer needs.
• Accurate cash handling and change‑making skills.
• Interpersonal skills: considers and responds appropriately to the needs, feelings, and capabilities of others.
• Experience with point‑of‑sale programs.
• Detail‑oriented.
• Ability to follow written and oral directions from leadership.
• Ability to maintain a safe work environment for oneself and others.
• Maintains the highest standard of personal hygiene.
• Works harmoniously and professionally with co‑workers and supervisors.

Education and Experience

• Required: High school diploma, GED certificate, or equivalent. Must be at least 21 years of age.
• Preferred: Experience in a restaurant or food service capacity.
• Relevant work experience or education may be substituted to satisfy education and/or work experience requirements.

License, Certifications, and Registrations

• Successfully pass a stringent background investigation.
• Provide a pre‑employment and random drug screening.

Physical Requirements and Working Conditions

• Balancing: maintain body equilibrium on narrow or slippery surfaces.
• Climbing: ascend or descend ladders, stairs, scaffolding, or ramps.
• Crawling: move on hands and knees.
• Crouching: bend the body downward and forward.
• Feeling: perceive attributes of objects by touch.
• Finger Dexterity: perform tasks primarily with fingers.
• Grasping: apply pressure to an object with fingers and palm.
• Hearing: perceive sounds at normal speaking levels.
• Kneeling: rest on knees.
• Lifting: move objects from a lower to a higher position.
• Pulling: exert force to draw or haul objects.
• Pushing: press against something with steady force.
• Reaching: extend hand or arm in any direction.
• Seeing: perceive the nature of objects by the eye.
• Walking: walk throughout the work area on various surfaces.
• Sitting: sit for sustained periods.
• Standing: stand for sustained periods.
• Stooping: bend at the waist.
• Talking: convey detailed or important spoken instructions.
• Work is performed indoors.
• Work schedule may include days, nights, weekends, holidays, split shifts, and overtime as needed to accommodate casino operating hours.
• Must be able to work long hours under stressful conditions.
• Subject to hazards such as common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may involve walking, standing for long periods, sitting, and crouching.
• Must be able to lift at least 25 lbs.
• Trunk‑bend, twist, rotate, push, pull, and carry; arms‑reach, carry, push, pull, lift, twist, and rotate; legs‑lift, push, pull, twist, and rotate; hands‑grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.