Beverage Bar Manager

Happier Grocery; New York (NY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Happier Grocery in New York City seeks an experienced Beverage Bar Manager to lead the day-to-day operation of our in-store beverage bar. This hands-on hospitality leadership role requires guiding a team, ensuring beverage quality, delivering exceptional service, and maintaining cleanliness and standards in a fast-paced environment.

The successful candidate will foster a welcoming guest experience, engage customers with new beverages and seasonal offerings, and collaborate with store leadership

Aufgaben

• Lead, coach, and develop Beverage Bar team members, setting clear expectations for performance, service, and operational standards.
• Maintain high standards of beverage quality, consistency, presentation, and speed of service.
• Foster a welcoming and friendly atmosphere while delivering exceptional customer service.
• Proactively engage with customers to introduce new beverages, seasonal offerings, and promotions.
• Oversee and manage all aspects of the day-to-day beverage bar operation.
• Ensure adherence to policies, food safety, health and sanitation regulations, and maintain bar cleanliness and readiness.
• Handle operational challenges promptly and implement contingency plans during high-volume periods.

Jobbeschreibung

About Happier Grocery

Happier Grocery is a health-forward Grocery Store that seeks to provide a lifestyle oasis for New Yorkers. We are committed to providing the highest quality food and lifestyle experience.

Our mission is to create a shopping experience where customers can feel confident in their choices without needing to scrutinize every label. We strive to be a place of community, positivity, and life-affirming nutrition where exceptional products, thoughtful hospitality, and meaningful experiences come together to support healthier, happier lives.

The Opportunity

Happier Grocery is seeking an experienced Beverage Bar Manager to lead the day-to-day operation of our in-store beverage bar. This role oversees team leadership, beverage quality, service, cleanliness, and operational execution while creating a welcoming, high-touch experience for every guest. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced environment, develops strong teams, and takes ownership of delivering a consistently elevated beverage experience.

Essential Job Responsibilities

Team Leadership

• Lead, coach, and develop Beverage Bar team members, setting clear expectations for performance, service, and operational standards.
• Conduct regular performance evaluations and provide ongoing, constructive feedback and development.
• Address staffing issues promptly and help maintain effective coverage during peak business periods.

Beverage Quality & Customer Experience

• Maintain high standards of beverage quality, consistency, presentation, and speed of service.
• Foster a welcoming and friendly atmosphere while delivering exceptional customer service.
• Proactively engage with customers to introduce new beverages, seasonal offerings, special promotions, and the overall Happier Bar experience.
• Address customer inquiries, complaints, and feedback professionally, thoughtfully, and with urgency.

Operations & Standards

• Oversee and manage all aspects of the day-to-day beverage bar operation.
• Ensure adherence to company policies and procedures, food safety requirements, and health and sanitation regulations.
• Maintain cleanliness, organization, and readiness of the bar area, including equipment, utensils, ingredients, and workstations.
• Handle operational challenges, including equipment malfunctions or unexpected business needs, promptly and effectively.
• Implement contingency plans as needed to maintain smooth operations during high-volume periods or unforeseen circumstances.

Cross-Functional Partnership

• Collaborate with store leadership, kitchen teams, and other departments to coordinate food and beverage service and support a seamless customer experience.
• Communicate effectively with colleagues and leadership to ensure smooth operations, strong execution, and guest satisfaction.
• Participate in the development, testing, and updating of beverage menus, sharing customer and team feedback to support continuous improvement.