Beverage Assistant Manager

PENN Entertainment, Inc.; Colorado; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits package day 1

Discounted casino bus tickets

Discounted RTD EcoPass

Hot meal served by Leadership Team

20% discount at Starbucks Ara Spa and

Colorado Gaming License reimbursement

Hotel discounts across PENN properties

Education reimbursement and Annual SCH

Career development opportunities

Job summary

PENN Entertainment, Inc. in Colorado is hiring for a supervisory role within the beverage team. You will lead the development of hourly Team Members, supervise employee relations, and address guest feedback to ensure top-notch service.

The position requires strong leadership, problem solving, and communication skills, with responsibilities spanning hiring, coaching, and cost management to support department and property goals.

Qualifications

• Strong problem solving, mediation, coaching, and consulting skills.
• Excellent verbal and written communications skills.
• Ability to develop and sustain productive Guest relationships.
• Ability to train, mentor, and develop hourly Team Members.

Responsibilities

• Strategically train and develop for succession hourly Team Members.
• Supervise all aspects of employee relations including hiring, coaching, mediating, recognizing, and evaluating hourly Team Members.
• Resolve beverage quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback.
• Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies.
• Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
• Manage all financial operating expenses including budget, P&L, labor costs, controllables, and cost of goods.

Skills

Leadership

Communication

Problem solving

Coaching

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.Paid time off is earned according to the local policy and increases with the length of employment.

Now hiring candidates 18 or older for all positions, including gaming‑licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short‑Term Disability for FT team members
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Strategically train and develop for succession hourly Team Members
• Supervise all aspects of employee relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating hourly Team Members
• Resolve beverage quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback.
• Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
• Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
• Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
• Comply with all training initiatives including, but not limited to, attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
• Manage all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
• Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.
• Adjust or balance the size of staff to control labor costs without sacrificing Guest service.
• Work with all departments to successfully execute Ameristar strategies to maximize efficiencies, improve the Guest, and Team Member experience.
• Perform all administrative duties as required to successfully manage the department.
• Ensure accountability for all compliance issues, regulations, laws, and health requirements related to food and beverage operations.

Requirements

• Strong problem solving, mediation, coaching, and consulting skills.
• Excellent verbal and written communications skills.
• Knowledge of applicable federal, state, and local regulations.
• Fully Competent in Microsoft Office
• Ability to develop and sustain productive Guest relationships.
• Ability to train, mentor, and develop hourly Team Members
• High organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to demonstrate a high level of energy and enthusiasm.
• Ability to work independently and as part of a team with a high degree of honesty and candor.
• Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
• Ability to accept direction and coaching from supervisors and adjust behaviors accordingly.
• Ability to obtain support for ideas and actions from direct reports, peers, or supervisors to accomplish a task or goal.
• High school diploma or certificate from educational institute preferred.
• Minimum of two (2) years’ experience in beverage.
• Minimum of one (1) year of supervisory experience.
• Able to obtain and maintain a Colorado Support Gaming License.