Berkshire AM PTPCS

UPS; Omaha (NE); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

UPS in Omaha, Nebraska is seeking a supervisor who is trained to perform multiple operational roles to increase flexibility. The role analyzes dispatch results, plans daily package movement, and coordinates the operation to meet internal and external customer needs.

Responsibilities include providing customer service support, answering messages and follow-ups, and ensuring the smooth execution of procedures and systems across the center.

Formación

• U.S. citizen or eligible to work in the U.S. as a permanent resident or with work authorization.

Responsabilidades

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support, handling messages, concerns, and follow-ups.
• Facilitate the smooth execution of operational procedures and systems.

Descripción del empleo

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.