Benefits Verification Specialist

Direct Staffing Inc; Charlotte (NC); On-site; USD 39,000 - 49,000; Full time

Job summary

A staffing agency is looking for a Benefits Verification Specialist to ensure accurate verification of patient benefits and assist in data collection. This role requires proficient use of Windows-based applications and strong customer service experience. Candidates should be detail-oriented and able to work independently. Preferred qualifications include experience in medical administration and familiarity with insurance benefit verification. This is an excellent opportunity for someone looking to grow in a medical office environment.

Qualifications

• At least 2 years of experience in medical office administration or related field preferred.
• Strong communication skills required.
• Ability to work in a fast-paced environment.

Responsibilities

• Collect and review patient insurance information.
• Verify patient-specific benefits documentation.
• Document and initiate prior authorization processes.

Skills

Telephone Customer Service Experience

Strong Work History

Proficient Windows based experience

Strong attention to detail

Effective written and verbal communication

Strong interpersonal skills

Independent problem solver

Education

High school diploma or GED

Two years directly related experience

Tools

Outlook

Word

Excel

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

TOP 3 MUST-HAVES:

• Telephone Customer Service Experience
• Medical Office/Insurance/Claims experience preferred
• Strong Work History (at least 1 year at 3 of 5 past employers or 2 of 3 past employers)

POSITION SUMMARY:

Under close supervision of the project Team Coordinators / Management team, the Benefits Verification Specialist will contact insurance companies, on behalf of the physician’s office, to verify patient specific benefits. The Benefits Verification Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and/or appropriate forms to document patient’s benefits coverage.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Collects and reviews all patient insurance information needed to complete the benefit verification process.
• Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.
• Verification process could include electronic validation of pharmacy coverage and medical eligibility.
• Identifies any restrictions and details on how to expedite patient access.
• Could include documenting and initiating prior authorization process, claims appeals, etc.
• Completes quality review of work as part of finalizing product.
• Reports any reimbursement trends/delays to supervisor.
• Performs related duties and special projects as assigned.
• Ability to work in a fast-paced office environment.
• Work requires focus, flexibility, and the ability to adapt to changing work situations.
• This position requires that the Associate be seated most of the day.

Required:

• Proficient Windows based experience including fundamentals of data entry/typing
• Working knowledge of Outlook, Word, and Excel
• Strong interpersonal skills and professionalism
• Independent problem solver, good decision maker, and robust analytical skills
• Strong attention to detail
• Effective written and verbal communication

Preferred:

• High school diploma or GED minimally required. Two (2) + years directly related and progressively responsible experience and/or college degree.
• Specific experience in medical office administration, benefit verification, coding, claims processing or customer service at an insurance company a plus
• Broader experience/training may be considered in fields such as case management, social services and pharmacy technician.
• Familiarity with verification of insurance benefits a plus.
• Fundamental understanding of key payers including Medicaid, Medicare and private payers

Additional Information

All your information will be kept confidential according to EEO guidelines.