Benefits Support Consultant

NEC Software Solutions; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Single Private Medical Cover

25 days paid holiday

Life assurance

Group Pension Plan

Flexible benefits

Job summary

NEC Software Solutions is seeking a Revenue and Benefits Support Consultant to assist NEC customers, leveraging knowledge of Revenues and Benefits software. The role involves liaising with development and product teams to improve our software and drive customer satisfaction.

A background in Revenues or Benefits and ITIL/SQL skills are advantageous, with remote work possible after initial training in the Bracknell office.

Qualifications

• ITIL v3 Foundation certificate is desirable.
• SQL knowledge is required or preferred.
• Experience with Revenues/Benefits software is beneficial.
• Candidates must demonstrate a pre-existing right to work where applicable.

Responsibilities

• Provide assistance, application support, usage advice and guidance to NEC customers.
• Demonstrate knowledge of application environments and resolve issues.
• Understand customer contracts and ensure incidents are resolved within SLA commitments.
• Identify opportunities for revenue generation through additional services and solutions.

Skills

ITIL v3 Foundation

SQL Knowledge

Job description

As a Revenue and Benefits Support Consultant in our Government team, you'll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office.

It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction.

You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator.

In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few., Provide assistance, application support, usage advice and guidance to NEC customers

• Provide assistance, application support, usage advice and guidance to NEC customers
• Demonstrate good knowledge of application environments with an ability to pick up application support issues
• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA's
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage

Good knowledge of legislation in Revenues or Benefits

Ability to recognise and prioritise urgent calls

Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required

Experience of working for/with the Public Sector

Good customer relationship skills

DESIREABLE SKILLS:

• ITIL v3 Foundation certificate
• SQL Knowledge, Candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary evidence will be required.

Come join us and make a difference in the world!

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

Employees of NEC are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs

The role offers a competitive salary.