Benefits Strategic Specialist

Gosnaphop; San Antonio (TX); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is partnering with a client (a growing PEO) to recruit a Benefits Account Manager for a fully remote, full-time role. The role focuses on managing client benefits programs, guiding enrollments, addressing inquiries, and coordinating with carriers and internal teams to ensure seamless benefits administration.

Ideal candidates have 4+ years in benefits/benefits administration or account management, strong communication skills, and a proven ability to manage multiple accounts remotely

Qualifications

• 4+ years of experience in employee benefits, benefits administration, account management, or a related field.
• Experience working within a PEO, benefits brokerage, insurance, or HR services environment preferred.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail.
• Ability to work independently in a fully remote environment.

Responsibilities

• Manage day-to-day relationships with an assigned portfolio of PEO clients.
• Serve as a knowledgeable resource for employee benefits, plan options, and administration.
• Coordinate benefit enrollments, changes, renewals, and other client requests.
• Respond to client questions and resolve benefits-related issues promptly.
• Partner with internal HR, payroll, benefits, and service teams to address client needs.
• Communicate with insurance carriers and benefits providers as needed.
• Assist with annual renewals, plan changes, and open enrollment activities.
• Review benefit information and documentation for accuracy.
• Maintain detailed client records and follow up on outstanding items.
• Identify opportunities to improve the client experience and strengthen relationships.

Skills

Employee benefits

Account management

Customer service

Communication

Organization

Remote work

Tools

Microsoft Office

Job description

Job Title: Benefits Strategic Specialist

Location: Remote

Industry: PEO

Pay: $60,000–$70,000

Work Schedule: Monday-Friday, 8:00AM-5:00PM, Fully Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a growing professional employer organization (PEO) that provides businesses with comprehensive HR, payroll, benefits, and workforce solutions. Our client is seeking a Benefits Account Manager to support client relationships and help ensure businesses receive exceptional benefits administration and service.

Job Description:

The Benefits Account Manager will serve as a primary point of contact for assigned clients, helping manage employee benefits programs and providing ongoing guidance and support. This position works closely with clients, insurance carriers, and internal teams to resolve issues, coordinate benefit needs, and maintain strong client relationships.

Key Responsibilities:

• Manage day-to-day relationships with an assigned portfolio of PEO clients.
• Serve as a knowledgeable resource for employee benefits, plan options, and administration.
• Coordinate benefit enrollments, changes, renewals, and other client requests.
• Respond to client questions and resolve benefits-related issues in a timely manner.
• Partner with internal HR, payroll, benefits, and service teams to address client needs.
• Communicate with insurance carriers and benefits providers as needed.
• Assist with annual renewals, plan changes, and open enrollment activities.
• Review benefit information and documentation for accuracy.
• Maintain detailed and organized client records and follow up on outstanding items.
• Identify opportunities to improve the client experience and strengthen relationships.

Qualifications:

• 4+ years of experience in employee benefits, benefits administration, account management, or a related field.
• Experience working within a PEO, benefits brokerage, insurance, or HR services environment preferred.
• Strong understanding of employee benefits and benefits administration processes.
• Excellent customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Highly organized with strong attention to detail.
• Ability to manage multiple client accounts and competing priorities.
• Proficiency with Microsoft Office and standard business software.
• Ability to work independently in a fully remote environment.

Additional Details:

• Full-time, remote position.
• Monday–Friday schedule.
• Regular communication with clients, carriers, and internal teams.
• Requires strong time management and the ability to prioritize multiple accounts.
• Ideal candidate is comfortable working in a client-facing, service-oriented environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.