Benefits Specialist: Elevate Health & Welfare Programs

Dana-Farber Cancer Institute, Inc.; Boston (MA); On-site; USD 71,000 - 78,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Benefits Specialist to provide comprehensive support for administering the Institute's employee benefit programs, including health and welfare, retirement, educational benefits, childcare programs, and other offerings.

You will be the primary contact for employees, delivering guidance on plan provisions, enrollment, and benefits transactions while upholding an excellent employee experience.

Qualifications

• High school diploma required.
• Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred.
• 2 years of progressive employee benefits experience, including benefits operations, compliance, vendor management, and complex project execution required. 3 years of experience preferred.

Responsibilities

• Provide one-on-one customer service and support for routine and non-routine benefits matters, including benefits education, plan interpretation, enrollment assistance, and resolution of escalated Benefits COE tickets in accordance with SLAs.
• Perform benefits administration activities supporting health and welfare benefits, retirement plans, educational benefits, childcare programs, and other benefit offerings, ensuring accurate and timely transaction processing.
• Maintain working knowledge of benefit plans and systems, serving as the first point of contact for troubleshooting benefits-related system issues and escalating complex matters to HRIS or the Benefits Analyst as appropriate.
• Support benefit plan audits, nondiscrimination testing, and related data gathering, research, and employee communications.
• Collaborate with Payroll, Finance, HRIS, Information Systems, and external vendors to ensure accurate processing of benefits transactions, research discrepancies, and coordinate issue resolution.
• Participate in employee education initiatives, including new hire orientation, benefits presentations, annual open enrollment, benefits fairs, and employee communications.
• Support the implementation of HR and benefits initiatives, including plan enhancements, wellness and well-being programs, and other strategic projects.
• Perform other duties as assigned.

Skills

Benefits administration

Customer service

HRIS systems

Analytical skills

Microsoft Office

Communication skills

Confidentiality

Education

High school diploma

Bachelor's degree in HR/Business

Tools

Workday

PeopleSoft

Oracle

Job description

Dana-Farber Cancer Institute in Boston is seeking a Benefits Specialist to provide comprehensive support for administering the Institute's employee benefit programs, including health and welfare, retirement, educational benefits, childcare programs, and other offerings.

You will be the primary contact for employees, delivering guidance on plan provisions, enrollment, and benefits transactions while upholding an excellent employee experience.