Program Administrator - Cancer Genetics and Prevention

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks a Program Administrator to provide administrative support and coordination for patient care across satellite clinics. This role is the first point of contact for many patients, handling appointment scheduling, coordinating interpreter services, and ensuring smooth clinic operations.

You will handle insurance referrals, paperwork, and various related tasks while maintaining confidentiality and delivering exceptional customer service to patients

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 3 years of experience in a medical or scientific research setting or comparable technology-oriented business environment required.
• Strong written and oral communication skills and exceptional customer service.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for both new and established patients.
• Schedules appointments following guidelines that support continuity of care and timely communication.
• Arranges interpreter services and resources to support high-quality patient experiences.
• Answers telephone calls and collects detailed clinical information to resolve issues or escalate to management.
• Recognizes urgencies and responds using standard operating procedures and critical thinking skills.
• Provides program-specific information to callers and refers calls as appropriate.
• Schedules patient visits and manages changes for one or multiple providers.
• Assists in processing paperwork including insurance claims and medical forms.

Skills

Administrative coordination

Communication skills

MS Office / Google Suite

Phone etiquette

Attention to detail

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Google Workspace

Zoom

Adobe

Job description

The Division of Cancer Genetics and Prevention is a team of medical oncologists, gastroenterologists, geneticists, genetic counselors, and nurses who provide cancer risk assessment and comprehensive recommendations for managing cancer risk. We provide thoughtful partnerships with primary and specialized health care providers in order to offer exemplary cancer risk assessment, genetic counseling and testing, dedicated monthly patient reviews, and continuing educational resources in the complex and dynamic field of cancer genetics. Our unique partnering of a physician and genetic counselor provides expertise in the assessment and management of inherited cancer syndromes including hereditary breast and ovarian cancer, Lynch and other gastrointestinal syndromes, and all other cancer syndromes across the spectrum of inherited cancer risk. In addition, the team is prepared to assist with the introduction of newer genetic testing methods and the germline aspects of personalized cancer medicine.

The Program Administrator provides administrative support and coordination for aspects of patient care for both new and established patients in the satellite clinics / regional campus sites for the Division of Cancer Genetics and Prevention. The Program Administrator is often the first point of contact a satellite patient has with the team. This role highlights features of customer service and administrative responsibilities.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Provides administrative support and coordination for all aspects of patient care for both new and established patients.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
• Answers telephone calls, as appropriate for new and established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Recognizes urgencies and appropriately responds using standard operating procedures and critical thinking skills.
• Provides program specific information to callers and refer calls as necessary.
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate.
• Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
• May work on special assignments and projects as needed.

Knowledge, Skills and Abilities

• Strong written and oral communication skills.
• Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
• Knowledge of trends, issues, and accepted practices relevant to the position.
• Excellent attention to detail skills.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.
• Excellent ability to organize, prioritize and follow-through.
• Ability to apply independently a wide variety of policies/ procedures where specified guidelines may not exist.

Minimum Job Qualifications

• High School Diploma required. Bachelor’s degree preferred.
• 3 years of experience working in a medical or scientific research setting or comparable technology-oriented business environment required.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$60,330.00 - $74,915.00