Benefits Specialist - Call Center

Hsp Inc; Madison (WI); Hybride; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Employer-paid Life Insurance

AD&D coverage

401(k) plan eligibility

Résumé du poste

Healthcare Staffing Professionals is seeking a benefits specialist (call center) to support members and employers with benefit programs, enrollment, and data management.

You will handle complex data, communicate clearly, and contribute to modernization projects while providing high-quality customer service. Remote work is available for Wisconsin residents; in-office meetings occur periodically.

Qualifications

• Ability to work with large data sets.
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving.
• Working collaboratively with different teams.
• Customer service principles and practices.
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures.
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using.
• Sound time management and ability to manage multiple concurrent assignments.
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels.
• Excellent written, oral, and interpersonal skills.

Responsabilités

• Assist with benefits administration and enrollment.
• Communicate with members by phone, email, and letters.
• Support modernization projects and data remediation.
• Process Health, Life, Vision, and Dental benefits.
• Handle confidential information with discretion and care.

Connaissances

Data analysis

Data interpretation

Analytical thinking

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Learning new tools

Description du poste

Healthcare Staffing Professionals has an immediate need for a Benefits Specialist (Call Center). As a Benefit Specialist, you will support operational staff and managers in member and/or employer services related to the administration of ETF's public employee benefit programs. You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes. You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes. You will need to provide complex information in easy-to-understand formats for various audiences. Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions. At times, you may be assigned daily operational tasks such as processing Health, Life, Vision, and Dental Insurance including Medicare. This position will also include communicating with members on the phone and by sending email and/or letters. This position will also include communicating with members on the phone and by sending email and/or letters. Depending on the candidate's preference and business need, remote work is available. However, presence in the office will be required for in office work and team meetings (usually no more than three times a month unless business needs require it). Only accepting candidates that are current WI residents.

We are looking for reliable and energetic individuals who share the passion for the mission. Strong candidates will be ready to learn and bring the flexibility for stepping in to help in whatever different areas of operations and our modernization journey are needed. Candidates should be comfortable managing competing priorities in a fast-paced environment, have strong written communication and excellent math skills.

The positions will start immediately upon acceptance and employment clearance and are initially funded through 10/19/27, with the good chance of extension.

Pay Rate: $25.50/hr

Location: Remote Position for Wisconsin Residents. Preferrably near location. Only accepting candidates that are current WI residents.

Qualifications:

• Ability to work with large data sets
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams.
• Customer service principles and practices
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills
• Basic Life: $25,000 (100% employer paid)
• Basic Accidental Death and Dismemberment (AD&D) : $25,000 (100% employer paid)
• Voluntary Life/AD&D: Additional coverage options available for employees, spouses and children (100% employee paid)
• Company 401(k)plans with eligibility from the 1 st day of the month following hire.
• Dedicated Administrative Support Staff

With Anthem's Sydney app, you can take better care of yourself with features that focus on your wellness, such as:

• Community Resources
• Health Assessment
• Diabetes Prevention through Lark

Additional Resources

• Employee Assistance Program (EAP): Counseling, legal consultations, financial planning, and identity theft recovery
• 24/7 Nurseline for health-related inquiries
• Rula Mental Health Support: Therapy and psychiatry services
• Travel Assistance Program: Medical support and emergency assistance while traveling
• BenefitHub and LifeMart Discounts: Access to discounts on travel, shopping, Pet Insurance, movie tickets, flight and more
• Access HSP's wide range of wellness resources through Anthem's wellness portal.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

TrueBlue, Inc. And its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your recruiter directly, employee relations at [e-mail] , or 1-800-610-8920. TrueBlue, Inc. And its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applications individual accessibility needs.

You must be work authorized in the United States on a full time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require sponsorship (including but not limited to STEM OPT extensions) in the future or cannot work now on a full time basis.