Benefits Specialist

Lancesoft; United States; Remote; USD 34,000 - 41,000; Full time

Job summary

Benefits Specialist at Lancesoft is a remote, temporary role (approx. 3 months thru 1/29/27). You will handle employee inquiries about benefit plans, assist enrollments, and process benefit transactions using HR systems.

You will resolve questions, collaborate across teams, and serve as a resource for HR Call Center on policies. Requires an Associate's degree and 2+ years in benefits and customer service.

Position is remote with standard M-F hours; pay is $25/hr on a W-2 basis.

Qualifications

• Associate’s degree in human resources or related field required.
• Minimum of two years of benefits administration experience.
• Minimum of two years in a customer service role required.
• Solid understanding of HR, Benefits and Payroll concepts.
• Ability to learn and use HR technology and systems.

Responsibilities

• Resolve employee questions, disputes, and issues with benefits programs in a timely manner.
• Assist and advise employees enrolling in benefit plans.
• Process benefit transactions in HR systems promptly.
• Collaborate with team members and other areas to get results.
• Serve as a resource for HR Call Center on benefits, onboarding, payroll policies.
• Document interactions using Salesforce case management.
• Back up other HR Shared Services reps as needed.
• Perform additional HR tasks and projects as assigned.

Skills

Two years of related work experience

Two years customer service experience

Foundational knowledge of HR

Foundational knowledge of Benefits

Foundational knowledge of Payroll

Ability to learn and use technology

Effective verbal and written skills

Education

Associate’s degree in human resources or related field

Tools

MS Office

Workday

CostPoint

TESS

E-verify

Chat platform

Salesforce Service Cloud

Job description

Benefits Specialist

Job Duration: Temp Only - approx. 3 months thru 1/29/27 (could go longer)

Est. Pay Range: $25/hr on w2

Work Type: Remote (Mon-Fri. 8a-5p (or) 9a-6p)

Overview / Responsibilities

Benefits Specialist: Our client is looking for an amazingly talented Benefit Specialist to join their team! In this role you will get to work with our employees who have inquiries or issues relating to their benefit plans.

What You'll Be Doing:

• Resolve employee questions, disputes, and issues with benefits programs in a timely manner
• Assist and advise employees who are enrolling in benefit plans
• Process benefit transactions in the HR systems in a timely manner
• Collaborate with other team members and functional areas to get the job done effectively and efficiently
• Serve as an informational resource for HR Call Center including but not limited to benefits, onboarding, off boarding and payroll policies and procedures
• Responds to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general benefit questions
• Ensure proper triage, escalation and effective resolution of more complex inquires to Benefits Manager
• Document all customer interactions using Salesforce case management system
• Back up other HR Shared Services Representatives, as needed.
• Performs additional HR tasks and/or special projects, as assigned.

What Required Skills You'll Bring:

• Associate’s degree in human resources or related field
• Two years of related work experience in the field of benefit plan administration
• Two years customer service experience
• Foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain policies and business processes.
• Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, CostPoint, TESS, E-verify, BT line, Chat platform, and case management via Service Cloud/Salesforce.

What Desired Skills You'll Bring:

• Familiarity with benefit plan administration
• Effective verbal and written communication skills
• Strong time management, organizational and prioritization skills;ability to multi-task
• Ability to work independently and as part of a team
• Excellent customer service skills;ability to effectively communicate with team members and employees of all levels