Benefits Representative (Remote) 06120

Globe Life AIL - McQuade Organization; Hartford (CT); Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Career growth opportunities

Full training from the ground up

Company events and trips

Job summary

Globe Life AIL - McQuade Organization in Hartford, CT is hiring for a customer service position offering a supportive team environment, structured training, and flexible hours. Ideal candidates are adaptable and seek long-term career growth. The role involves providing excellent customer service, managing account inquiries, and maintaining documentation. Average yearly income is between $62k-$80k, with opportunities for significant career advancement and no cold calling required.

Qualifications

• Strong customer service skills with a focus on active listening.
• Ability to maintain confidentiality of customer information.
• Eagerness to assist customers with account management and billing inquiries.

Responsibilities

• Provide excellent customer service through active listening.
• Maintain internal and customer-facing documentation.
• Resolve customer issues proactively and efficiently.
• Assist clients with account management and billing issues.

Skills

Customer service skills

Active listening

Adaptability

Flexibility

Job description

Job Description

If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below.

WE OFFER:

• Weekly pay + possible weekly bonuses
• Energetic, positive, supportive team environment
• Career growth and merit-based advancement system
• Structured training and leadership program
• Full training from the ground up - Previous experience preferred but not required
• Company events and trips

Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us.

YOUR RESPONSIBILITIES:

• Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
• Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
• Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
• Handle and carefully respond to all customer inquiries.
• Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.

We will set you up with an interview at the soonest available date. We will email you back promptly, so please check your emails for a response.

We are proud to be an equal opportunity workplace!

Our reps average yearly income is between $62k-$80k, with an average of $25k increase per year after.

Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities. Hartford, CT 06120.