Benefits Program Mentor

State of Vermont; Waterbury (VT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

12 paid state holidays

Robust benefits package

Job summary

The Department of Vermont Health Access (DVHA) seeks a Benefits Program Mentor to support all aspects of Vermont Health Connect user acceptance testing. This role focuses on defect management, coaching, training, and coordinating testing scenarios with vendors and State units.

You will execute test cases and assist the user acceptance team supervisor with resource forecasting, contributing to a semi-leadership role within the DVHA user acceptance team managed in a Monday–Friday schedule with a

Qualifications

• Associate's degree or higher AND six months or more of experience as a VT Healthcare Service Specialist
• High School diploma or equivalent AND one or more years of experience as a VT Healthcare Service Specialist

Responsibilities

• Providing defect management, coaching, training, and support in all aspects of VHC user acceptance testing.
• Collaborating with vendors and other State of Vermont units regarding creating, updating, and executing testing scenarios in addition to facilitating meetings and communications.
• This position will only be responsible for executing test cases as well as assisting the user acceptance team supervisor with resource forecasting.
• Semi-leadership role that will be looked upon to effectively assist the SOV user acceptance team.

Skills

Customer service experience

Testing coordination

Communication skills

Education

Associate's degree or higher

High School diploma or equivalent

Job description

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Execute test cases as a Benefits Program Specialist at the Department of Vermont Health Access (DVHA). DVHA's Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a Benefits Program Mentor to support all aspects of the Vermont Health Connect (VHC) user acceptance testing.

Work in a supportive work environment with a Monday-Friday schedule, 12 paid state holidays, in addition to a robust benefits package.

The Benefits Program Mentor has the following responsibilities:

• Providing defect management, coaching, training, and support in all aspects of VHC user acceptance testing.
• Collaborating with vendors and other State of Vermont units regarding creating, updating, and executing testing scenarios in addition to facilitating meetings and communications.
• This position will only be responsible for executing test cases as well as assisting the user acceptance team supervisor with resource forecasting.
• Semi-leadership role that will be looked upon to effectively assist the SOV user acceptance team.

Mission

The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion

As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State

Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Who May Apply

This position, Benefits Program Mentor (Job Requisition #55987), is open to all State employees and external applicants. If you would like more information about this position, please contact [e-mail] Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed in a standard office setting. Some travel may be necessary, for which private transportation must be available. Stressful interactions with upset or emotional customers (over the phone) will occur. Staff workload may frequently be heavy. Work outside of typical business hours may be expected.

Minimum Qualifications

Associate's degree or higher AND six (6) months or more of experience as a VT Healthcare Service Specialist (previously titled Benefits Program Specialist)

OR

High School diploma or equivalent AND one (1) or more years of experience as a VT Healthcare Service Specialist (previously a Benefits Program Specialist)

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.