Benefits Plan Administrator – Claims & Client Support

Dickerson Group; Mechanicsburg (Cumberland County); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Professional development

Job summary

Alera Group is seeking a Benefits Plan Administrator for our Hybrid role. You will deliver exceptional client service, process HRA/MERP, FSA, and HSA claims, and maintain benefit plans and records.

You’ll collaborate with carriers, clients, and internal teams to support plan administration and new client implementations. The ideal candidate has 2+ years in employee benefits or related fields, strong communication, and proficiency with MS Office.

Qualifications

• Minimum 2 years of experience in employee benefits, health insurance, claims administration, or customer service.
• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications.
• Attention to detail and data entry accuracy.
• License in Accident & Health, Life & Fixed Annuities or ability to obtain within 90 days.

Responsibilities

• Process HRA/MERP, FSA, and HSA claims accurately and within established service standards.
• Review claims according to client-specific plan designs and eligibility requirements.
• Maintain benefit plans, participant information, plan configurations, and electronic payment information.
• Deliver responsive customer service through phone and email communications with participants and employers.
• Research and resolve claim discrepancies, reimbursement questions, and payment issues.
• Partner with insurance carriers, clients, Account Managers, and internal teams to support plan administration.
• Prepare reports and requested documentation while maintaining accurate records and workflows.
• Assist with new client implementations, plan changes, enrollment activities, and other administrative functions as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

Alera Group is seeking a Benefits Plan Administrator for our Hybrid role. You will deliver exceptional client service, process HRA/MERP, FSA, and HSA claims, and maintain benefit plans and records.

You’ll collaborate with carriers, clients, and internal teams to support plan administration and new client implementations. The ideal candidate has 2+ years in employee benefits or related fields, strong communication, and proficiency with MS Office.