TPA Benefits Plan Administrator

Dickerson Group; Mechanicsburg (Cumberland County); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Professional development

Job summary

Alera Group is seeking a Benefits Plan Administrator for our Hybrid role. You will deliver exceptional client service, process HRA/MERP, FSA, and HSA claims, and maintain benefit plans and records.

You’ll collaborate with carriers, clients, and internal teams to support plan administration and new client implementations. The ideal candidate has 2+ years in employee benefits or related fields, strong communication, and proficiency with MS Office.

Qualifications

• Minimum 2 years of experience in employee benefits, health insurance, claims administration, or customer service.
• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications.
• Attention to detail and data entry accuracy.
• License in Accident & Health, Life & Fixed Annuities or ability to obtain within 90 days.

Responsibilities

• Process HRA/MERP, FSA, and HSA claims accurately and within established service standards.
• Review claims according to client-specific plan designs and eligibility requirements.
• Maintain benefit plans, participant information, plan configurations, and electronic payment information.
• Deliver responsive customer service through phone and email communications with participants and employers.
• Research and resolve claim discrepancies, reimbursement questions, and payment issues.
• Partner with insurance carriers, clients, Account Managers, and internal teams to support plan administration.
• Prepare reports and requested documentation while maintaining accurate records and workflows.
• Assist with new client implementations, plan changes, enrollment activities, and other administrative functions as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

OVERVIEW

Benefits Plan Administrator

Location: Hybrid

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Benefits Plan Administrator, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

RESPONSIBILITIES

• Process HRA/MERP, FSA, and HSA claims accurately and within established service standards
• Review claims according to client-specific plan designs and eligibility requirements
• Maintain benefit plans, participant information, plan configurations, and electronic payment information
• Deliver responsive customer service through phone and email communications with participants and employers
• Research and resolve claim discrepancies, reimbursement questions, and payment issues
• Partner with insurance carriers, clients, Account Managers, and internal teams to support plan administration
• Prepare reports and requested documentation while maintaining accurate records and workflows
• Assist with new client implementations, plan changes, enrollment activities, and other administrative functions as needed

QUALIFICATIONS

Required Qualifications

• Minimum 2 years of experience in employee benefits, health insurance, claims administration, or customer service
• High school diploma or GED
• Strong communication, organizational, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications
• Strong attention to detail, analytical skills, and data entry accuracy
• Accident & Health, Life & Fixed Annuities License required or ability to obtain within 90 days of employment

Preferred Qualifications

• Third-Party Administration (TPA) experience
• Experience administering HRA, MERP, FSA, COBRA, HSA, or other employee benefit plans
• Knowledge of IRS and HIPAA regulations related to consumer-driven health plans
• Experience working within benefits administration or claims processing systems
• Professional phone, written communication, and customer service skills
• Experience supporting employee benefits clients and participants

Compensation

• Hourly Range: $28–$30 hourly

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid

• Remote: This role is primarily remote.
• Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
• In-Office: This role requires regular on-site attendance at the designated office location.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 2 or less days in office