Benefits Operations Support Analyst

State of California; California (MO); Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite fitness center

Onsite childcare facility

Onsite café

Free onsite parking

Job summary

CalPERS is seeking an Analyst I in the Disability and Survivor Benefits Division. The role supports overpayment collection, unclaimed benefits, benefit verification, and death benefit inquiries.

Responsibilities include reviewing case information, gathering documentation, following up with members, and preparing recommendations in a collaborative, detail-oriented environment. The position is hybrid, with eligibility for remote work up to two days per week and three or more days onsite.

Qualifications

• Experience analyzing cases or records to determine actions/outcomes.
• Ability to develop and improve processes, templates, or written communications.
• Strong communication in writing and collaborating with internal/external stakeholders.

Responsibilities

• Review case information and gather documentation.
• Follow up with members and prepare recommendations.
• Support process improvements and quality review efforts.
• Assist with meetings, events, and updates.

Skills

Case analysis

Attention to detail

Communication

MS Office proficiency

Teamwork

Tools

Excel

Word

PowerPoint

Outlook

Teams

Visio

Job description

Job Posting:Benefits Operations Support Analyst

Public Employees Retirement System

JC-532353 - Benefits Operations Support Analyst ANALYST I

$3,861.00 - $6,276.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/26/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of October 12, 2026. We look forward to meeting with you!

Do you enjoy solving problems, working with details, and helping people with important matters? Are you someone who can manage multiple priorities, stay organized, and work well in a team environment? If so, this could be a great opportunity for you.

The Program Support Team within the Disability and Survivor Benefits Division is seeking an Analyst I to join our team. This position supports a variety of sensitive and meaningful work, including overpayment collection, unclaimed benefits, benefit verification, and death benefit inquiries. The Analyst I will review case information, gather documentation, follow up with members, prepare recommendations, support process improvements, and assist with meetings, events, and quality review efforts. This is an excellent opportunity for someone who is organized, collaborative, and eager to make a meaningful contribution.

Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ANALYST I

ANALYST I $3,861.00 - $4,839.00A $4,181.00 - $5,233.00B $5,014.00 - $6,276.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website !

To take a look at CalPERS as a destination employer, view this YouTube video .

Special Requirements

Statement of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled "Statement of Qualifications," and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed two pages in length.

• Describe your experience analyzing cases or records to determine the appropriate action, recommendation, or outcome. Include an example of how you gathered and evaluated information, identified issues or discrepancies, and communicated your findings to others.
• Describe your experience developing, improving, or updating processes, procedures, templates, job aides, or written communications. Include an example of how you identified a need for improvement, what tools you used, and how your work improved efficiency, accuracy, or consistency.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

Need help with your state application, resume, Statement of Qualifications, or interview preparation? The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one‑on‑one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience reviewing, analyzing, and processing case or account information with accuracy and attention to detail
• Ability to interpret and apply laws, regulations, policies, and procedures to determine appropriate actions and recommendations
• Experience communicating effectively in writing and verbally with internal teams, external stakeholders, or members of the public
• Experience using Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and Visio, to support administrative, reporting, and process improvement work
• Ability to organize multiple priorities, meet deadlines, and work independently and as a member of a team in a work environment

CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.

Some added benefits CalPERS offers include:

• Alternate Work Schedules
• Flexible Work Hours
• Onsite childcare facility
• Onsite fitness center
• Onsite café and nearby restaurants
• Free onsite parking available Mondays and Fridays, subject to change
• Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays

For more details about employee benefits, visit the California Department of Human Resources website.

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

HRSD Selection Services

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

CalPERS EEO

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Live Scan Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

CalPERS Disclosure Requirements If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700).

Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.