Benefits Operations Specialist — Open Enrollment & Support

City of Houston; Houston (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

City of Houston is seeking a Benefit Specialist to manage daily Benefits operations for 59,000+ employees, retirees, and families. You will handle Qualified Life Events, verify documentation, respond to inquiries, and assist with benefits forms and processes.

Role requires knowledge of health plans (medical, dental, vision, life) and strong communication. Will support call center and walk-ins, with oversight of reports and system updates in SAP/OnBase/KRONOS/SharePoint.

Qualifications

• Requires a Bachelor's Degree in Human Resources, Business Administration, Social Science, Liberal Arts or a related field.
• One year of para-professional or professional health benefits, customer service, administrative, or other related experience is required.
• Pertinent experience at the professional level may be substituted for the education requirement on a year-for-year basis.

Responsibilities

• Process Qualified Life Events and verify dependent documentation.
• Demonstrates extensive knowledge of benefits, including health plans.
• Provides accurate written communication to employees and vendors.
• Notifies callers and walk-ins about benefits when prompted.
• Facilitates Open Enrollment meetings.
• Researches and resolves customer issues.
• Reviews Benefits Reports and updates SAP/Benefits systems.

Skills

Benefits knowledge

Customer service

Data entry

Communication

Education

Bachelor's Degree in Human Resources

Tools

SAP

OnBase

KRONOS

SharePoint

Benefit Focus

Job description

City of Houston is seeking a Benefit Specialist to manage daily Benefits operations for 59,000+ employees, retirees, and families. You will handle Qualified Life Events, verify documentation, respond to inquiries, and assist with benefits forms and processes.

Role requires knowledge of health plans (medical, dental, vision, life) and strong communication. Will support call center and walk-ins, with oversight of reports and system updates in SAP/OnBase/KRONOS/SharePoint.