Benefits Operations Senior Analyst, EDI IM (US)

Rippling (Netherlands); United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Rippling is seeking a Benefits Operations Associate to resolve EDI process and system issues, collaborating with clients, carriers, vendors, and internal teams to ensure timely and accurate EDI implementations.

You will own end-to-end issue resolution, perform root-cause analysis, and drive process improvements with R&D and other stakeholders. Strong communication and project-management skills are essential; prior SaaS/startup experience is preferred.

Qualifications

• 1-3 years in a customer-facing operational role (implementation/support/EDI/SAAS) with US benefits experience.
• Knowledge of EDI/API configurations and setups.
• Strong written and verbal communication; excellent time management and execution.

Responsibilities

• Act as primary contact for clients, carriers, and internal partners to resolve end-to-end EDI implementation issues.
• Root cause complex issues and partner with R&D to implement process/automation enhancements.
• Communicate status to stakeholders throughout cases and manage escalations.

Skills

EDI configurations

Customer-facing

Project management

Communication

Problem solving

SaaS/startup experience

Client de-escalation

Tools

SFDC (Salesforce)

Zendesk

Jira

Gemini/LLM tools

ChatGPT

Job description

About the role

Benefits/EDI is one of Rippling's largest and most important product categories. The EDI IM team is critical to providing our clients and brokers with updates as well as unblocking any delays in the EDI implementation process.

Rippling is looking for a Benefits Operations Associate to resolve EDI process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting EDI Implementation completion. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's EDI and benefits platforms.

What you will do

• Act as the primary point of contact for our clients, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to EDI Implementations.
• Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience.
• Communicate with stakeholders throughout the duration of assigned cases.
• Manage complex escalations and issues

What you will need

• 1-3 years of experience in a customer-facing operational role, such as implementation, support, EDI, or operations with US-based insurance and benefits experience required.
• Knowledge of EDI/API Configurations and Setups
• Strong communication skills (written and verbal)
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
• Strong problem solving, research and conflict resolution skills
• Strong desire to learn about subject matter and new processes surrounding the work
• Prior experience at a Saas/start-up company preferred
• Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.
• Experience with Jira
• Client De-escalation experience
• Professional use of Gemini, ChatGPT, or a similar LLM

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation - including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.