Benefits Operations Analyst

SupportFinity™; Los Gatos (CA); Hybrid; USD 134,000 - 240,000; Full time

Benefits offered by this job

Health Plans

401(k) Retirement Plan with employer match

Flexible time off policy

Paid leave of absence programs

Job summary

SupportFinity™ is seeking a Benefits Operations Analyst to oversee benefits management and improve employee experiences. This hybrid role is located in Los Gatos, California, and will specifically focus on executing benefits programs while collaborating with finance, HR, and other teams.

The ideal candidate should have a strong background in benefits administration for at least 4-6 years, coupled with excellent analytical skills and the ability to thrive in a fast-paced environment. The compensation range for this role is between $134,000 and $240,000 annually.

Qualifications

• Experience administering benefits programs and managing employee inquiries.
• Experience in a high-paced environment like entertainment or technology.
• Skills in analysis and collaboration across multiple teams.

Responsibilities

• Oversee execution of benefit programs and manage financial/legal aspects.
• Lead the annual Open Enrollment process.
• Support employee benefit inquiries and escalate concerns effectively.

Skills

Strong analytical skills

Experience with compliance laws

Ability to influence cross-functional teams

Education

4-6 years of experience in benefits management

Tools

Workday

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting‑edge technology. Come be a part of what’s next.

The Benefits Operations Analyst position is part of the Benefits Team within the Compensation and Employee Programs (CEP) team. We have a unique approach to our benefits philosophy here at Netflix, developing and delivering programs that support our unusual culture. In a culture that supports creativity, innovation, and inclusion as key competencies, this position will have the responsibility of applying the same method of thinking toward the delivery of innovative benefit offerings for our talent across the U.S. and Canada.

This is a hybrid role based out of our offices in Los Gatos or Los Angeles.

Responsibilities

• Work with the Benefits Operations Manager to carry out the operations strategy, design, and administration of Netflix benefits.
• Oversee and own the end-to-end operational execution of the benefit programs you support, while partnering with the Benefits Managers to inform and support overall program strategy.
• Partner closely with the Benefits Managers to implement and launch new benefit programs.
• Be responsible for our financial, legal, and supplier management by partnering with Finance and AP.
• Manage leave‑of‑absence cases in partnership with managers and HRBPs.
• Partner closely with stakeholders such as Payroll and HRIS to ensure accurate data exchange, successful file feed integrations, root causing/solving file feed issues, and effective operations of our programs.
• Lead the operations of the annual Open Enrollment as well as other program implementations from start to finish.
• Understand and execute the compliance landscape that governs UCAN benefits.
• Work closely with our Employee Services Generalist team and our Global Talent Operations Associates to both support them in responding to employee benefit inquiries/escalations and draw insights and learnings from their front‑line communication with employees to inform our work.
• Create clear benefit communications, enhancing and updating our internal and external benefits site as well as other new and innovative communications methods.
• Work closely with HRIS to manage the Workday benefits module, resolve eligibility issues, implement system improvements, and test changes, including leading UAT.

Experience

• 4-6+ years of experience in administering benefit programs, managing employee inquiries and benefits enrollment.
• HR experience at entertainment and/or technology organizations (preferred but not required) or a similar industry that operates in a fast‑paced and agile environment.
• Experience using Workday is a plus.
• Experience with leaves of absence and accommodation administration with expertise in applicable laws and regulations.

Mindsets

• Passion. Our employees are our top priority, and enabling an amazing employee experience as a consumer of our benefits programs is your main guiding principle.
• Curiosity. You are able to approach benefits with a deeply analytical and curious mind to take in many data points and provide summaries and actionable recommendations in a clear and concise way. You operate using good judgment.
• Collaborative. You have the ability to work with and influence cross‑functional teams, understanding that there is not one single voice making decisions. You actively seek feedback on our benefits from across the business.
• Unfazed. You have the ability to thrive in a fast‑paced agile environment and effectively communicate with business partners while remaining highly organized and empathic. You are comfortable working in a culture that values candor, transparency, and courage.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $134,000.00 - $240,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family‑forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full‑time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full‑time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.