Patient Access - Call Center Representative (Remote)

Brave Health

Missouri

Remote

USD 37,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Health, Dental, Vision Insurance

Vacation, Holiday and Sick time

Job summary

Brave Health is seeking a Patient Access - Call Center Representative to guide patients through their healthcare journey. The role involves managing communications, educating patients, and maintaining accurate records. Ideal candidates will have experience in healthcare, possess strong communication skills, and be tech-savvy. This full-time position offers a starting pay rate of $18.00 per hour with a comprehensive benefits package.

Qualifications

1-3+ years in a patient-facing role in healthcare.
Able to self-teach new platforms and manage multiple systems.
Passion for providing high-quality behavioral health care.

Responsibilities

Manage inbound communications and assist with appointment scheduling.
Educate patients about services and conduct initial screenings.
Document patient information and verify insurance eligibility.

Skills

Strong communication skills

Tech-savvy

Effective problem-solver

Calm demeanor

Attention to detail

Tools

EHRs

Google

Job description

Patient Access - Call Center Representative (Remote)

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Why We're Here

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Overview

As an Access Counselor, you will serve as the primary point of contact for patients, playing a vital role in guiding them through their healthcare journey. You will manage inbound communications from prospective and established clients as well as facilitating outbound phone calls, text messages and emails which will provide education on services, scheduling appointments, and assisting with pre-appointment form completion. By troubleshooting technical issues, verifying insurance, and maintaining accurate patient records, you will ensure a seamless experience while upholding HIPAA compliance. As the face of the organization, your focus on patient engagement, satisfaction, and timely problem resolution is essential in delivering high-quality virtual healthcare services.

Pay Rate

The starting pay rate for this position is $18.00 per hour.

Responsibilities

Interact with current and prospective patients to drive engagement and schedule appointments.
Educate patients about healthcare offerings, including services like BPS assessments and medication management.
Perform initial patient screenings and provide information on healthcare services.
Use motivational interviewing techniques to build relationships and ensure patient satisfaction.
Handle high volumes of inquiries and outreach follow-up via phone, text, and email related to appointment scheduling, rescheduling, and administrative matters.
Maximize provider schedules by efficiently scheduling appointments and reducing no-show rates.
Maintain patient charts by documenting demographic and insurance information and ensuring form completion.
Verify patient insurance eligibility and assist with troubleshooting during the virtual care process.

Qualifications

1-3+ years in a full-time, patient-facing role in a healthcare setting
Tech-savvy, with the ability to self-teach new platforms and work across multiple systems/applications simultaneously
Strong communication skills, both verbal and written, with the ability to screen patients over the phone and provide accurate, satisfactory answers to queries and concerns
Calm and professional demeanor during all patient interactions, especially with those dealing with addiction or mental health disorders
High sense of urgency and the ability to independently manage time and resources to meet deadlines
Experience in appointment scheduling and patient communication, ensuring high attention to detail and accuracy
Thrives in a fast-paced, rapidly changing environment
Effective problem-solver, able to think quickly on your feet
Passion for increasing access to high-quality, affordable behavioral health care
Familiarity with Google, EHRs, HIPAA compliance, and 42 CFR regulations
Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility

What We Offer

Brave Health provides its employees a comprehensive benefits package that includes:

W2, Full-time hourly position
Monday - Friday schedule; No on-call or weekend shifts
Health, Dental, Vision Insurance benefits
Vacation, Holiday and Sick time

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.

Seniority level