Benefits Integration Systems Analyst

Prattwhitney; Town of Texas (WI); Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Parental leave

Flexible schedules

Achievement awards

Educational assistance

Backup care

Job summary

RTX, a leading aerospace and defense company, seeks a Benefits Integration Systems Analyst to provide production support for core benefits data and system integrations. You will resolve ServiceNow cases, perform data corrections, and ensure accurate processing across benefits, leave, SSN, and pension workflows.

Collaborate with HR, Payroll, Benefits, and technical teams to troubleshoot issues, document recurring problems, and drive process improvements.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience.
• Experience with Agile and Waterfall methodologies.
• Experience supporting HR, payroll, or benefits systems.
• Strong analytical and problem-solving skills with a high attention to detail and ability to manage sensitive data.
• Familiarity with ServiceNow or similar tools.

Responsibilities

• Manage day‑to‑day production support for Benefits Integration Systems.
• Resolve ServiceNow tickets related to benefits processing and data integrity.
• Complete leave, SSN, and pension data corrections in accordance with policies and compliance standards.
• Collaborate with HR, Payroll, Benefits, and technical teams to troubleshoot issues and maintain accurate system data.
• Document recurring issues and support continuous process improvements.

Skills

Production support

Data corrections

HR systems

ServiceNow

Agile

Attention to detail

Education

University degree

Tools

ServiceNow

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team: The Benefits Integration Systems Analyst provides production support for core benefits data and system integrations. This role focuses on resolving ServiceNow cases, performing data corrections, and ensuring accurate processing across benefits, leave, SSN, and pension workflows.

What You Will Do

• Manage day‑to‑day production support for Benefits Integration Systems.
• Resolve ServiceNow tickets related to benefits processing and data integrity.
• Complete leave, SSN, and pension data corrections in accordance with policies and compliance standards.
• Collaborate with HR, Payroll, Benefits, and technical teams to troubleshoot issues and maintain accurate system data.
• Document recurring issues and support continuous process improvements.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
• Equivalent experience will be considered in lieu of education.
• Experience with Agile and Waterfall methodologies.
• Experience supporting HR, payroll, or benefits systems.
• Strong analytical and problem‑solving skills with a high attention to detail and ability to manage sensitive data.
• Familiarity with ServiceNow or similar tools.

What We Offer

• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care

Location

This position is remote.

Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.