Benefits & Eligibility Advocate

Zenith American Solutions, Inc.; Dallas (TX); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid time off (PTO)

Growth opportunities

Job summary

Zenith American Solutions is seeking a Customer Care Advocate to support participants, beneficiaries, unions, and providers. You will handle eligibility, benefits, and claims inquiries with accuracy and care while maintaining up-to-date records.

The role emphasizes strong communication, teamwork, and attention to detail. Prolonged desk work is expected, with a 40-hour work week and non-exempt status under the FLSA.

Qualifications

• Minimum: High school diploma or GED.
• Six months of customer service, benefits processing, or related experience.
• Strong work ethic and team-oriented mindset.
• Ability to communicate clearly, both orally and in writing.
• Excellent organizational skills and attention to detail.
• Ability to read and interpret benefit plans and regulations.

Responsibilities

• Provide customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
• Respond to inquiries in written, verbal, or face-to-face formats and document interactions accordingly.
• Update files with system notes and maintain accurate records.
• Process enrollments and update member information in the system.
• Distribute communications related to regulatory requirements and process related mailers.

Skills

Customer service

Clear communication

Team player

Detail oriented

Reading benefits documents

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions is seeking a Customer Care Advocate to support participants, beneficiaries, unions, and providers. You will handle eligibility, benefits, and claims inquiries with accuracy and care while maintaining up-to-date records.

The role emphasizes strong communication, teamwork, and attention to detail. Prolonged desk work is expected, with a 40-hour work week and non-exempt status under the FLSA.