Benefits Customer Service Specialist

Arlington County; United States; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Arlington County seeks an HR/Benefits Administrator to assist employees and retirees with understanding and enrolling in benefits through multiple channels. You will guide enrollments via HRIS self-service and ensure compliance with plan documents and County policies.

The role involves processing enrollments, changes, and terminations, supporting payroll, and reconciling vendor files while maintaining clear communications with staff.

Qualifications

• Bachelor's degree in human resources, business administration, or related field.
• Some experience providing direct customer service, preferably in HR or benefits administration.
• Desirable: experience with Oracle Cloud, PeopleSoft, SAP or other HRIS systems.

Responsibilities

• Assist employees and retirees in understanding, enrolling in, and using benefits via phone, email, in-person, and video.
• Guide employees through HRIS Self-Service for enrollment, life events, and troubleshooting.
• Administer benefit programs in compliance with regulations and County policies.

Skills

Customer service

Benefits administration

Communication skills

HR knowledge

Spanish language

Education

Bachelor's degree in HR or related field

Tools

Oracle Cloud HRIS

PeopleSoft

SAP

Job description

Major Job Duties:

• Assisting employees and retirees in understanding, enrolling in, and using their benefits through phone, email, in-person, and video communication;
• Guiding employees through HRIS Self-Service options for new hire enrollment, life event changes, open enrollment, and troubleshooting;
• Administering benefit programs in compliance with regulations, plan documents, and County policies, including commuter benefits, tuition reimbursement, COBRA, and retiree benefits;
• Determining eligibility, processing enrollments, changes, and terminations, and updating records in Oracle Cloud HRIS, retiree databases, and other software platforms;
• Participating in biweekly payroll processing, reviewing and correcting payroll data, and ensuring accurate and timely benefit deductions;
• Reviewing and reconciling vendor interface files, error reports, and invoices, and coordinating with vendors to resolve claims, eligibility, and enrollment issues;
• Supporting onboarding and offboarding processes by reviewing dependent eligibility, conducting benefits orientations, and maintaining accurate communications with employees;
• Developing and reviewing communication materials such as intranet/website content, newsletters, presentations, videos, and general correspondence;
• Using a variety of software tools to track workload, monitor service delivery, and improve benefit administration processes; and
• Working on special projects or performing additional duties as assigned.

Minimum Qualifications:

• Bachelor's degree in human resources, business administration, or other related field; and
• Some experience providing direct customer service, preferably in human resources or benefits administration.Substitution: Additional qualifying experience can be substituted for the educational requirement. Additional education can be substituted for the experience requirement.

Desirable Qualifications:

• Experience using Oracle Cloud, PeopleSoft, SAP, or other HRIS systems for record maintenance and report generation;
• Experience administering benefit programs such as medical, dental, life insurance, retirement, and COBRA;
• Experience working with HR laws, regulations, and web-based case management or customer service tracking systems;
• CEBS, PHR, or other related certifications/coursework; and
• Ability to read, write, and speak in Spanish.

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours: Flexible and telework options typically between the hours of 8 a.m. to 5 p.m. Monday through Friday.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs.