Benefits Customer Service Representative

Employee Liability Management (ELM); Mobile (AL); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Employee Liability Management (ELM) is seeking a Benefits Specialist in Mobile, AL to administer client benefits, manage eligibility, enrollments, terminations, and invoicing. You will answer employee questions, generate open enrollment notices, and coordinate with Payroll and Accounting on benefits issues.

Starting pay begins at 19.00 per hour, with potential increases based on experience. This role requires exceptional customer service, strong Microsoft Office skills, and the ability to handle

Qualifications

• Exceptional customer service required.
• Intermediate to advanced Microsoft Office skills – Outlook, Word and Excel.
• Experience handling employee benefits.
• Experience with invoice and/or benefit reconciliations preferred.
• Excellent time management skills.
• Ability to listen, communicate well, and follow up with all staff and clients.

Responsibilities

• Manage client benefits, including eligibility, enrollments, terminations, and reconciling monthly invoices.
• Generate open enrollment notices.
• Answer questions from employees about benefit deductions.
• Audit terminated employees' benefits for final deductions.
• Collaborate with Payroll and Accounting on benefit issues.
• Research and resolve questions from managers and employees regarding deductions, eligibility, and enrollments.
• Maintain knowledge of all Benefits software and PEO services.
• Handle Medical Support Orders and client inquiries.

Skills

Customer service

Microsoft Office

Excel

Outlook

Written and verbal communication

Attention to detail

Time management

Independent worker

Education

High School diploma

Tools

Microsoft Office

Job description

About the Company

ELM was founded in 2000 with the mission of providing true local customer service while at the same time giving our clients access to state-of-the‑art human resource management, payroll processing, time and attendance, fortune 500 benefit programs, and compliance‑driven new hire processing. Our dedicated staff works every day to make it possible for business owners to focus on growing their business while letting us worry about current and new government regulations.

JOB SUMMARY

Benefits Specialist is responsible for administration of benefits for participating clients.

Starting pay begins at 19.00 per hour + based on experience.

Responsibilities include

• Managing client benefits. This includes but not limited to: eligibility, enrollments, terminations, reconciling monthly benefit invoices, contacting clients about their renewals, maintaining employee and client records.
• Generating open enrollment notices
• Answering questions from employees about their benefit deductions.
• Auditing terminated employees benefits for final deductions.
• Works closely with Payroll and Accounting on all benefit related issues.
• Researches and resolves questions from managers and employees regarding benefit deductions, eligibility and enrollments.
• Maintains knowledge of all Benefits software.
• Completes and responds to Medical Support Orders
• Maintains knowledge of all PEO services to assist clients with general inquiries.
• Ensures that the highest quality level of customer service is provided to clients and employees.
• Establishes and maintains a positive working relationship with clients, co-workers & other departments
• Assist in special projects as assigned by management and other duties as assigned.
• Provide customer service to benefit recipients and clients
• Ability to handle sensitive information with professionalism
• Assist employees in resolving problems with benefit coverage

Qualifications

• EXCEPTIONAL CUSTOMER SERVICE REQUIRED
• Intermediate to advanced Microsoft Office skills – Outlook, Word and Excel.
• Experience handling employee benefits.
• Experience with invoice and/or benefit reconciliations preferred
• Excellent time management skills
• Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofreading skills and follow‑up effectively with all staffing levels and clients/customers
• Ability to work independently, self‑starter, energetic
• Must be detail oriented.
• Able to adhere to tight deadlines
• High School diploma required.
• Able to handle highly confidential information.

Benefits

Full benefits package including Health, Dental, Vision, 401k, and Supplemental policies.

Work‑life balance with a Monday‑Friday, 8‑5 schedule.

Competitive PTO package.