Benefits Coordinator I

Koniag Services, Inc.; Town of Montana (WI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Advisory Business Solutions, LLC is seeking a Benefits Coordinator I to support KABS and our government customer in Wolf Point, MT. Onsite role with responsibilities across eligibility interviews, benefits coordination, and enrollment assistance.

Key duties include interviewing patients, verifying eligibility, and coordinating with registration staff to ensure accurate data and timely claims processing.

Qualifications

• Experience coordinating benefits and assisting patients with enrollment in alternate resources.
• Ability to interview patients, collect sensitive information, and document findings accurately.
• Strong customer service and communication skills; maintain confidentiality per HIPAA.

Responsibilities

• Conduct interviews with patients to assess eligibility for alternate health resources (Medicare, Medicaid, VA benefits, etc.).
• Review eligibility for private health insurance and approve/deny coverage per program criteria.
• Respond to calls and verify patient coverage and eligibility.
• Collaborate with Patient Registration to collect and record demographic and insurance data.
• Assist patients in completing applications and gathering required documentation.
• Follow up on pending claims to ensure timely resolution.
• Maintain accurate documentation per HIPAA and applicable regulations.
• Provide high-quality customer service to explain benefits and resources.
• Perform other duties related to alternate resource coordination as directed.

Skills

Benefits coordination

Interviews & eligibility verification

Customer service

HIPAA compliance

Data entry & EHR navigation

Education

High school diploma or GED

Associate degree in Healthcare Administration

Healthcare Administration certificate

Tools

EHR software

Job description

Koniag Advisory Business Solutions, LLC a Koniag Government Services company, is seeking a Benefits Coordinator I to support KABS and our government customer in Wolf Point, MT.

This position is covered under the Service Contract Act. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

The Benefit Coordinator I supports the Billings Area Indian Health Service by assisting patients and families in identifying, applying for, and securing alternate healthcare resources. This role ensures the accurate coordination of benefits, improves patient access to eligible services, and supports the financial integrity of IHS programs. The Benefit Coordinator I conducts interviews, verifies eligibility, assists with enrollment processes, and follows up on pending claims to ensure timely resolution.

Key Responsibilities:

• Conduct personal interviews with patients and family members to assess eligibility for alternate health resources, including but not limited to Medicare, Medicaid, Veterans Affairs (VA) benefits, Workers’ Compensation, Social Security Disability/Retirement/Survivor Benefits, and Prescription Drug programs.
• Review and determine eligibility for private health insurance and approve or deny coverage based on program criteria.
• Respond to inbound calls and verify patient coverage, benefits, or eligibility as needed.
• Collaborate with Patient Registration staff to collect, verify, and accurately record patient demographic and insurance information.
• Assist patients in completing applications, gathering required documentation, and navigating agency processes for alternate resource programs.
• Monitor and follow up on all pending claims to secure updated status, resolve discrepancies, and ensure timely processing.
• Maintain accurate, timely documentation in accordance with IHS policies, HIPAA, and applicable federal regulations.
• Provide high-quality customer service to ensure patients understand their benefits, obligations, and available resources.
• Perform additional duties related to alternate resource coordination as assigned by the supervisor or Service Unit leadership.

Required Qualifications (Must Have):

• High school diploma or GED.
• At least 1 year of experience in benefits coordination, patient registration, medical billing, case management, social services, or a related healthcare administrative role.
• Knowledge of federal, state, and tribal programs related to healthcare benefits and eligibility.
• Experience conducting interviews, gathering sensitive information, and documenting findings accurately.
• Strong customer service, communication, and interpersonal skills.
• Ability to maintain confidentiality and comply with HIPAA and federal privacy standards.
• Proficiency with computers, data entry, and electronic health record (EHR) or patient management systems.

Preferred Qualifications (Nice to Have):

• Associate degree or certificate in Healthcare Administration, Human Services, Social Work, Business, or a related field.
• Previous experience working with Indian Health Service, Tribal programs, or in a healthcare/clinical setting serving Native American communities.
• Familiarity with programs such as Medicare, Medicaid, VA Benefits, SSI/SSDI, ACA Marketplace plans, and workers’ compensation systems.
• Experience resolving insurance eligibility issues or assisting patients with complex resource coordination.
• Knowledge of IHS Alternate Resource requirements and PRC processes.

Core Competencies:

• Strong organizational and time-management skills.
• Ability to communicate clearly with patients, families, and multidisciplinary healthcare teams.
• Problem-solving and critical-thinking ability in benefits-related issues.
• High attention to detail and accuracy in data documentation.
• Cultural competence and sensitivity when working with American Indian and Alaska Native populations.

Working Conditions:

• Work will be performed onsite in designated Billings Area Service Units.
• Requires interacting directly with patients and families, both in person and over the phone.
• May require handling sensitive or emotional situations with tact and professionalism.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352