Benefits Client Services Coordinator - Medicare & ACA

Dickerson Group; Fort Collins (CO); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Full benefits package (medical, dental

401(k)

Job summary

Alera Group's Employee Benefits team is seeking a Client Service Coordinator in Ft. Collins, CO. This hybrid role supports client relations and day-to-day service requests, ensuring accuracy and a seamless client experience.

You will handle enrollment processes, billing and eligibility questions, coordinate with carriers and internal teams, and contribute to open enrollment and ongoing client retention through proactive service.

Qualifications

• Active Life and Health license or ability to obtain.
• Medicare carrier certifications advisable.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Serve as a primary point of contact for client service inquiries
• Respond to questions related to billing, claims, eligibility, enrollment, coverage, and carrier processes
• Assist clients with Medicare, ACA, and supplemental insurance service needs
• Support new client onboarding and ongoing service activities
• Coordinate resolution of client issues with carriers, providers, and internal teams
• Ensure timely follow-up and communication with clients regarding service requests
• Collaborate with producers, leadership, carriers, and internal support teams to deliver a positive client experience

Skills

Customer service

Communication

Organization

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Alera Group's Employee Benefits team is seeking a Client Service Coordinator in Ft. Collins, CO. This hybrid role supports client relations and day-to-day service requests, ensuring accuracy and a seamless client experience.

You will handle enrollment processes, billing and eligibility questions, coordinate with carriers and internal teams, and contribute to open enrollment and ongoing client retention through proactive service.