Benefits Care Advocate - Equity Eligible

United States Digital Space LLC; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

United States Digital Space LLC in Phoenix is seeking a Benefits Care Advocate to join our Customer Care team. You will handle inquiries via phone and email, guiding small business owners through complex benefits questions and acting as their advocate within the company.

We value proactive problem solving, clear communication, and a willingness to learn in a fast-paced environment. The role offers equity-based compensation and a competitive pay package.

Qualifications

• Minimum 2+ years in the call center, technology, retail, or hospitality space.
• At least 1 year of experience in a customer-facing benefits role with broker, carrier, or benefits provider.
• Highly preferred: 2 years experience in the benefits space.
• Comfort with multiple digital tools to inform decisions (Salesforce, Slack, Confluence, NICE).

Responsibilities

• Own customers' inquiries from start to finish across phone, email, and chat.
• Work a full-time 40-hour/week schedule during operating hours.
• Meet quality and productivity standards to align with company expectations.
• Collaborate with advocates and across the company to influence product development.
• Conduct thorough research using internal resources before escalating.
• Stay up-to-date with new products/features and communicate updates to customers.
• Be flexible to accommodate December–March volume spikes with weekend overtime.

Skills

Call center experience

Benefits domain experience

Technical aptitude

Multitasking

Written communication

Tools

Salesforce

Slack

Confluence

NICE Workstation

Job description

United States Digital Space LLC in Phoenix is seeking a Benefits Care Advocate to join our Customer Care team. You will handle inquiries via phone and email, guiding small business owners through complex benefits questions and acting as their advocate within the company.

We value proactive problem solving, clear communication, and a willingness to learn in a fast-paced environment. The role offers equity-based compensation and a competitive pay package.