Remote Benefits Care Advocate: Help Small Businesses Thrive

Gusto; United States; On-site; USD 28,254 - 31,795; Full time

Job summary

Gusto is hiring a Benefits Care Advocate to guide customers to solutions via phone, email, and chat. You will answer queries, influence product decisions, and own inquiries from start to finish.

The role requires 2+ years in a relevant environment and experience with benefits tools like Salesforce, Slack, and Confluence. Expect a 40-hour week with potential overtime during peak periods.

Qualifications

• 2+ years in a call center, technology, retail, or hospitality environment.
• At least 1 year in a customer-facing benefits role (Broker, Carrier, or Benefits provider).
• Comfortable using multiple digital tools such as Salesforce, Slack, Confluence, and NICE Workstation.

Responsibilities

• Own customers' inquiries from start to finish and provide updates during resolution.
• Handle live inbound calls and flex to email or chat as needed.
• Work full-time 40-hour week during company hours.
• Meet quality and productivity standards.

Skills

Call center

Benefits knowledge

Tech literacy

Communication skills

Tools

Salesforce

Slack

Confluence

NICE Workstation

Job description

Gusto is hiring a Benefits Care Advocate to guide customers to solutions via phone, email, and chat. You will answer queries, influence product decisions, and own inquiries from start to finish.

The role requires 2+ years in a relevant environment and experience with benefits tools like Salesforce, Slack, and Confluence. Expect a 40-hour week with potential overtime during peak periods.