Benefits Business Analyst I or II

Colorado Public Employees' Retirement Association in; Denver (CO); Hybrid; USD 75,000 - 102,000; Full time

Benefits offered by this job

Hybrid Work Option

Job summary

Colorado Public Employees' Retirement Association (PERA) seeks an experienced Benefits Business Analyst to drive process improvements across the Benefits Services Division in Denver. You will oversee UAT, requirements documentation, and KPI reporting to support data-driven decision making.

Collaboration with product, project management, and IT teams is essential. You will contribute to pension and 401(k) systems administration, translating business needs into actionable solutions while

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, or equivalent.
• Five years of benefit administration, business analysis, project management, product management, quality assurance, and/or continuous process improvement experience; or equivalent combination of education and experience
• Experience with benefit administration systems, including pension administration systems, workflow management programs, and/or contribution reporting platforms
• Experience with Microsoft Power BI or similar data visualization tools preferred
• Experience with Microsoft Visio or similar process mapping tools preferred
• Detail-oriented and quality-focused
• Effective interpersonal skills including customer service, training, and conflict management skills
• Effective problem resolution, negotiation, and influencing skills
• Effective oral, written, and presentation communication skills
• Effective time management and organization skills

Responsibilities

• Drive continuous process improvement within the Benefits Services Division.
• Support administration of PERA’s DB, DC, 401(k), and 457 plans.
• Lead UAT and ensure successful change implementation.
• Document requirements, workflows and business processes.
• Develop KPIs and reporting to support data-driven decisions.
• Collaborate with Product, Project, Change Management and IT teams.
• Identify risks and mitigate them with actionable solutions.
• Maintain regular attendance and adapt to deadlines.

Skills

UAT leadership

Process improvement

Requirements gathering

Stakeholder collaboration

Data-driven decisions

Change management (ADKAR)

Communication

Time management

Education

Bachelor's degree in Business, Finance, Information Systems, or equivalent

Tools

Power BI

Visio

Excel

Job description

Job Details: Level: Experienced, Job Location: Penn Center - Denver, CO, Position Type: Full Time, Salary Range: $75000.00 - $102000.00Salary, Job Shift: Day, Job Category: Finance, Summary of Job Responsibilities

This position is responsible for driving continuous process improvement within the Benefit Services Division, including the administration of PERA’s defined benefit (DB), defined contribution (DC), 401(k), and 457 plans. The role advances PERA’s strategic goals and reinforces PERA’s dedication to high-value, low-cost service to members, employers, retirees, and plan participants. Additionally, this position is responsible for providing functional support of the benefit systems infrastructure and translating business needs into actionable solutions that enhance and modify current and future benefit administration systems, user interfaces, and business intelligence data utilization within the division.

The ideal candidate is an experienced business analyst with a proven track record leading User Acceptance Testing (UAT), driving continuous process improvement, and implementing repeatable, sustainable operational processes. They bring strong analytical skills and experience developing process metrics, KPIs, and reporting that measure performance and support data-driven decision making. This individual excels at documenting requirements, workflows, and business processes while effectively collaborating with both technical teams and business stakeholders to deliver meaningful, measurable improvements

Essential Duties and Responsibilities

• Partners with identified benefits department staff to drive continuous process improvement by utilizing and implementing process improvement frameworks
• Leads enterprise-wide business process improvement (BPI) efforts, mentors the development of BPI practitioners, and oversees the adoption of BPI tools and frameworks
• Contributes to the development and ongoing maintenance of interfaces and infrastructure of the benefit administration systems
• Engages with stakeholders to assess business needs, recommends process improvements, enhancements and solutions, leads requirements gathering, and documents business requirements
• Documents business requirements, test plans, training materials, user stories, and implementation plans to support the successful execution of projects
• Manages user acceptance testing (UAT) prior to change completion and release to benefits department users
• Acts as a collaborative change champion to support change management initiatives, using the ADKAR model, and implementation for larger projects directly supported by the Change Management Office (CMO)
• Acts as a change agent to integrate ADKAR philosophy in project plans and delivery for smaller projects not directly supported by the CMO
• Work cross-functionally with Product Management, Project Management, Change Management, Application Development, consultants, and contractors on broader business initiatives
• Identifies technical and administrative risks and structures solutions to eliminate or effectively mitigate them
• Identifies trends and inefficiencies and recommends improvements
• Communicates effectively with all stakeholders, including technical and benefits staff
• Actively seeks out and participates in training and other educational opportunities for ongoing professional development
• Understand PERA benefits plans and terminology
• Ensures process documentation is updated regularly
• Supports and pursues achievement of established objectives
• Maintains regular and prompt attendance in the workplace
• Carries out other duties as assigned

See Leveling Guide for additional essential functions

Job Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or equivalent
• Five years of benefit administration, business analysis, project management, product management, quality assurance (QA), and/or continuous process improvement experience; or equivalent combination of education and experience
• Experience in one or more of the following areas:
• Working with benefit administration systems; including pension administration systems, workflow management programs, and/or contribution reporting platforms
• Process improvement; utilizing frameworks such as Lean, Six Sigma, etc.
• Creating and/or maintaining process maps, user stories,business requirementdocuments, testing plans, or other appropriate documentation
• Experience working with both non-technical end users and technical development staff
• Experience with Microsoft Office applications
• Experience with Microsoft Visio or similar process mapping tools preferred
• Experience with Microsoft Power BI or similar data visualization tools preferred
• Detail-oriented and quality-focused
• Effective interpersonal skills including customer service, training, and conflict management skills
• Effective problem resolution, negotiation, and influencing skills
• Effective oral, written, and presentation communication skills
• Effective time management and organization skills

See Leveling Guide for additional qualifications

Working Conditions

• Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.
• Occasional moving and positioning supplies in excess of 20 pounds
• All employees are expected to present themselves in a professional manner in alignment with the financial services industry
• Ability to sit for prolonged periods of time
• Ability to operate standard PC equipment
• Ability to manage frequent deadlines and tight schedules

Hybrid Work Option

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

LEVELING GUIDE

Benefits Business Analyst I

Scope and Complexity of Work

• Performs the essential functions listed under the guidance of more senior Benefits Business Analysts and the Benefit Operations Manager
• Learns and supports change management principles
• Runs standard reports
• Understands basic PERA benefits plans and terminology
• Identify trends and inefficiencies and recommends improvements
• Ensures process documentation is regularly updated

Education

• A combination of education and experience equivalent to 5 years of benefit administration, business analysis, project management, product management, quality assurance, and/or continuous process improvement.

Required Education

• Bachelor's Degree

Leadership

• Visibly supports BSD and PERA in pursuit of established objectives
• Shares Best Practices
• Participates in training and mentoring of developing Benefits Business Analysts.
• Leads project teams to support team and divisional goals and objectives.
• Leads and mentors Business Process Improvement (BPI) practitioners

Knowledge

• Experience in one of the following areas:
• Working with benefit administration systems, including pension administration systems, workflow management programs, and/or contribution reporting platforms
• Process improvement utilizing frameworks such as Lean, Six Sigma, etc.
• Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation

Skills

• Strong commitment to quality and attention to detail
• Effective interpersonal skills; including customer service, training, and conflict management skills
• Effective problem resolution, negotiation, and influencing skills
• Effective oral, written, and presentation communication skills
• Effective time management and organization skills
• Strong interpersonal skills; including customer service, training, and conflict management skills
• Strong problem resolution, negotiation, and influencing skills
• Strong oral, written, and presentation communication skills
• Strong time management and organization skills
• Experience with Microsoft Visio or similar diagramming/visualization software
• Ability to identify and frame business problems, coordinate with stakeholders, and develop actionable solutions that align with broader organizational goals

Preferred Qualifications

• Exposure to Lean Six Sigma principles
• Green Belt certification in Lean Six Sigma continuous improvement
• Prosci or equivalent change management certification

Benefits Business Analyst II

Scope and Complexity of Work

• Leads continuous process improvement within the division
• Manages and documents business requirements, test plans, training plans, and user stories in support of projects
• Manages and/or performs user acceptance testing (UAT) of changes prior to completion and release to benefits department users
• Communicates complex information effectively and efficiently with all stakeholders, including technical staff, benefits department staff, and organizational leadership Applies change management in small to mid-size initiatives
• Develops dashboards to monitor KPI’s and project progress or process efficiencies

Education

• A combination of education and experience equivalent to 7 years of benefit administration, business analysis, product management, quality assurance, and/or continuous process improvement.

Required Education

• Bachelor's Degree

Leadership

• Visibly supports BSD and PERA in pursuit of established objectives
• Shares Best Practices
• Participates in training and mentoring of developing Benefits Business Analysts.
• Leads project teams to support team and divisional goals and objectives.
• Leads and mentors Business Process Improvement (BPI) practitioners

Knowledge

• Experience in one of the following areas:
• Working with benefit administration systems, including pension administration systems, workflow management programs, and/or contribution reporting platforms
• Process improvement utilizing frameworks such as Lean, Six Sigma, etc.
• Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation

Skills

• Strong commitment to quality and attention to detail
• Effective interpersonal skills; including customer service, training, and conflict management skills
• Effective problem resolution, negotiation, and influencing skills
• Effective oral, written, and presentation communication skills
• Effective time management and organization skills
• Strong interpersonal skills; including customer service, training, and conflict management skills
• Strong problem resolution, negotiation, and influencing skills
• Strong oral, written, and presentation communication skills
• Strong time management and organization skills
• Experience with Microsoft Visio or similar diagramming/visualization software
• Ability to identify and frame business problems, coordinate with stakeholders, and develop actionable solutions that align with broader organizational goals

Preferred Qualifications

• Exposure to Lean Six Sigma principles
• Green Belt certification in Lean Six Sigma continuous improvement
• Prosci or equivalent change management certification

Position Title: Benefits Business Analyst I or II

Division: Benefit Operations

Reports to: Benefits Operations Manager

Job Status: Full Time / Exempt

Salary: $75,000.00 - $102.000.00 annual, commensurate with experience

Posting Dates: 09/18/2026 to 10/04/2026