Benefits and Leave Coordinator - Remote

HR Works; Village of Fairport (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

HR Works is seeking remote Benefits and Leave Coordinators with FT and PT opportunities. Responsibilities include providing benefits administration services, responding to employee inquiries, and maintaining accurate records of benefits and leave claims. Ideal candidates should have 2-4 years of related experience and strong communication skills.

Benefits

Best Company to Work in New York State

Certified Great Place to Work

Rochester Business Ethics Award recipient

Qualifications

• Experience in benefits and leave administration necessary.
• Proficient in using multiple systems and software.
• Must have excellent customer service skills.

Responsibilities

• Respond to employee inquiries regarding benefits and leave.
• Generate and send leave packages and complete paperwork.
• Document communication and case notes in systems.

Skills

Customer service

Communication skills

Attention to detail

Ability to work under pressure

Education

2-4 years benefits and/or leave administration experience

Working knowledge of ADP’s HRIS system

Tools

Absence Soft

Salesforce

Job description

HR Works' HR Administration Services team is currently hiring REMOTE Benefits and Leave Coordinators!
We offer both Full-Time (40 hours/week) and Part-Time (20–30 hours/week) opportunities. All schedules must include coverage until 9PM Eastern Time (6PM Pacific), Monday through Friday.A typical Full-Time schedule runs from 12:00 PM to 9:00 PM ET.

Compensation range: $28.00-$32.00 per hour

Job Summary:
The Benefits and Leave Coordinator is responsible for providing benefits and leave administration services for designated clients, in partnership with the assigned Benefits and Leave Administrator. This includes responding to incoming client employee inquiries regarding benefits and leave, such as disability, FMLA, paid family leave, COBRA, benefits eligibility, claim status, etc. Duties involve answering general employee questions through phone or email and independently completing benefits and leave administration paperwork, such as generating and sending leave packages, completing employer paperwork, following up on claim status.

ESSENTIAL FUNCTIONS

• Responds to employee calls and email inquiries promptly, courteously, and professionally.
• Provides guidance to employees on enrollment/leave process, related paperwork completion and claim status.
• Initiates new cases on behalf of employee/client into leave and benefits administration system and prepares required paperwork for employee.
• Documents all communication and case notes into Absence Soft and/or Salesforce.
• Consults with assigned administrator for complex situations and or resolution of client issues, as needed.
• Attends daily team meetings and completes required training, as assigned.
• Provides support to other team members as needed for peak workloads, vacation and leave of absence coverage.
• Covers extended hours on call-center queue.
• Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Minimum 2 - 4 years benefits and/or leave administration experience, including working knowledge of ADP’s HRIS system required.
• Additional HRIS experience (Paychex, Paylocity, Paycom, Ceridian, UKG) helpful.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent customer service and follow-through skills.
• Proficient computer and technology skills; ability to learn and use multiple systems and software.
• Excellent communication (verbal and written) and interpersonal skills.
• Attention to detail.
• Ability to complete assigned tasks independently.
• Ability to work under pressure with multiple priorities and deadlines.
• Ability to maintain a high level of confidentiality.

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Why consider HR Works, Inc. as your next employer?

• Best Company to Work in New York State - Our 15^thConsecutive Year on the List!
• Recipient of Rochester Business Ethics Award
• Rochester Top 100 and INC 5000
• A certified Great Place to Work

HR Works, Inc. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HR Works, Inc. will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.