Benefits and Eligibility Specialist

Phoenix Home Care and Hospice; Springfield (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits including majorMedical

Vision

Dental

401K options

Spousal and family insurance

PTO

Job summary

Phoenix Home Care and Hospice is seeking an organized intake/administrative professional to verify insurance, manage incoming referrals, and coordinate with the Intake team and Operations for uninterrupted home health services.

The role requires strong computer skills, data entry ability, and prior customer service experience. You will support a Monday–Friday schedule and contribute to a compassionate, patient-centered team.

Qualifications

• Strong computer proficiency.
• Experience with submitting Insurance Authorizations preferred.
• Data entry experience.
• Must be self-motivated.
• Past customer service experience.
• Experience in an office/professional setting.
• Ability to work independently as well as in a team.
• Ability to multitask and stay organized.
• Ability to communicate effectively and professionally with internal and external customers.
• Experience with Home Health authorization or billing preferred but not required.

Responsibilities

• Verify insurance and benefit eligibility for patients going on home health services.
• Manage workflow of incoming referral paperwork.
• Establish good lines of communication with the Intake team and Operations.
• Manage calendar to avoid interruptions in Home Health services.
• Other duties as assigned.

Skills

Data entry

Customer service

Communication

Computer proficiency

Multitasking

Job description

Do you have what it takes to be a part of a growing team? Do you have a heart for helping people? Are you motivated by being able to make a true difference in someone's life? If you're looking for a career home that's supportive, collaborative and wants you to succeed both professionally and personally then Phoenix Home Care and Hospice would love the opportunity for YOU to interview US! Let Phoenix show you why you should choose us for your next career home!

Benefits

• Health Benefits including Multiple Major Medical Benefits Packages to choose from, Vision, Dental and 401K Options
• Spousal and family insurance benefits
• Outstanding culture and team atmosphere
• PTO
• Mon-Fri 8am-5pm

Responsibilities

• Verify insurance and benefit eligibility for patients going on home health services
• Manage workflow of incoming referral paperwork
• Establish good lines of communication with the Intake team and Operations
• Manage calendar to avoid interruptions in Home Health services
• Other duties as assigned

Requirements

• Strong computer profieciency
• Experience with Submitting Insurance Authorizations strongly preferred
• Data Entry Experience
• Must be self-motivated
• Must have past customer service experience
• Previous experience working in an office/professional setting
• Ability to work independently as well as in a team
• Ability to multitask and stay organized
• Be able to communicate effectively and professionally with internal and external customers
• Previous experience working with Home Health authorization or billing is preferred but not required
• We will train the right candidate!

We're taking the journey with you, creating a New Beginning!

Our mission is to offer New Beginnings and meaningful opportunities to our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ‑like values of compassion, honesty, and patience.